PeterJames

To put that in english: Type the user code that works, press no till you get to CD press Yes then enter the four digits you want to use, and again a second time to confirm

If you have no code that works then you wont be able to change the code. If you could change the code without knowing what it is to begin with, anyone could just change your code while your back is turned.

It sounds like the panel may have defaulted, you need the default user code rather than the engineer code. I dont know the panel but would guess the default user will be 1234 or 0123 or 4567 or 2222 or similar. There is not alot of info in the user manual and the panel is very old and obsolete

Then maybe he should be paying for an arc to call him and his keyholders. You can then use a WiFi or GSM digi to call the arc and the arc will call people until someone answers

hi

I think Imran thought you were the customer not the installer and has confused the issue

That would be my guess. but as factory standard the timer is usually too long. Have you put the com and n/c in series with the lock and power? I know its a daft question but I have no idea of your ability

If you know what you are doing you could, but I wouldnt advise it if you know nothing about alarms and you dont have anyone you can call, or spare parts. The keypad is used to control the system, if you down power and power up and the keypad still doesnt work you wont be able to silence it. There could be a number of reasons why your panel has done this, if it hasnt been serviced in a while all the batteries will be u/s, it could be a cable has been damaged it could be the keypad has died. Post where you are (Town) there maybe someone on here able to help Galaxy is a well loved known brand and most good engineers know it even if its not their weapon of choice nowadays

You do you are correct, but I was comparing apples with apples, only my apples were much nicer than the apples that the OP was suggesting, those are only good for pig fodder. With my apples you could make one of those lovely lattice apple pies, or a nice cool glass of Cider, or just eat them as is. Yep you could have it monitored and the SIM would be included in the package, or you can just buy a PAYG SIM or add another SIM to your existing Mobile package

Id swerve both of those and go for something like https://www.securitywarehouse.co.uk/catalog/intruder-alarm-equipment-c-36/remote-signalling-c-36_57/pyronix-v2-gsm-speech-dialler-with-automation-control-p-2428.html Im surprised that Pyronix didnt recommend the above as an option, I say surprised but Im not https://www.securitywarehouse.co.uk/catalog/intruder-alarm-equipment-c-36/remote-signalling-c-36_57/eaton-universal-4g-speech-dialler-p-6447.html

With installation of course experience counts, it separates the wheat from the chaff. On call and servicing is a different story, logging into a panel and isolating a fault isnt rocket science. Walk testing, checking panel voltages, batteries, monitoring, and sounders is also relatively simple. Fault finding also requires a bit of skill, common sense, understanding of circuits, and detection. Experience helps a lot, it can halve the time of a breakdown when you know common causes, and less common causes.

Glad to hear your actually using part set so many people dont.

The problem as I see it lots of people think this industry is easier than it is, the chap that came today couldnt even wire a 3 pin plug but thought he could become an alarm engineer, it would take a lot lot longer with him than a person with some basic knowledge, as you have teach the basics first. On the other side of the coin engineers think its much harder than it is. They seem to think that it takes years of experience to do their job. Yet many competent diyers can install a half decent system (not as good as a pro but a working system). I reckon that it is possible to teach someone with a tech background to do this job in 3 or four months. Yes experience makes you better at what you do, especially so with breakdowns, but the minimum requirements is all thats required for servicing and to go on call.

We had an engineer hand his notice in, I found a replacement, but he seems very needy before signing up, £5k more than he is being paid at the moment, van with aircon, halo ladders, he wants to see a copy of the contract. I put out an advert and got only potential trainees applying. My newest IQ test is to give people a 3 pin plug to wire, I discovered that some of these people are a danger to themselves wiring earth into the live (surely a fuse gives a clue). I sometimes envy the smaller co's I need 6 engineers because of the callout. I can use subbies for install work but not to cover callout. If it were not for that Id only use subbies life would be so much simpler.

When you say you have lost your code do you mean you had a code that worked but now it doesnt or do you mean you dont know what code is in the alarm? Just so you know we cannot give out defaulting information here for legal reasons. I have deleted the links in your post, please familiarise yourself with the site guidelines https://www.thesecurityinstaller.co.uk/community/guidelines/