sixwheeledbeast

When was it last serviced and battery replaced? Fuse blown?

What is the reason for this? Problem with Reissuing or multiple fobs? Have you explained the security implications of this?

If you don't know when it was last serviced the least you can do is have it checked over it may not be functional anyway.

Maybe you messed up and set a service timer instead?

Sounds like a service timer. Did you find out when it was last serviced?

Have you proved that using a dnslookup tool on the device?

P2P should work, no tricks needed. EE have been known for blocking ports but this would normally be outbound to stop you hosting services like port 80. If I understand correctly your EE side is the client? Also if I follow correctly you seem to have no issues from the client using the WAN IP? This ruling out blocked ports. Set the secondary DNS to itself? Just set NVR DNS1/2 to a trusted external DNS provider. I recall a thread a while back of something similar with new Hik units? I remember having a inkling it could be a Double NAT issue due to ISP (CGN) especially knowing the companies mentioned (EE, Sky VM etc) You would need to traceroute your DNS to diagnose that. I think this is what the guy from EE is trying to explain in simple terms.

User and Manager is available on our downloads section. https://www.thesecurityinstaller.co.uk/community/files/category/25-honeywell/ We do not provide defaulting information or engineer manuals here as per our guidelines.

Sounds like a NAT loopback issue. So you have proved the port forwarding and the DDNS/DNS from off site. So it's just that device then? Have you tried a DNS check on the problem device? DDNS was not up to date when this test was done? Either switch the DNS service to something else or leave it default. The sites DNS must be working so changing these is unlikely to help.

Pretty sure all the xx-W panels have 4 onboard, but you can use the keypad zones too for example.

Inhibit zones and entry zones set correct?

http://www.thesecurityinstaller.co.uk/community/topic/40034-forum-trade-application/

Factory default and power up with nothing connected to prove the panel.

I can confirm this manual is available for trade members only. We also encourage any manuals or manuals requests be posted in the Downloads section of the site where there is version control, search and filter features.