If you have defaulted it , it should work out of the box
However it is possible that your contact is not working or you have wired it up wrong , so panel doesn't actually see it open and close as such
I am guessing as I didn't think it was that complicated on the dimension to get it to set , unless you are setting groups on and so on , however that's probably not the case
Picture of your contact would help and your sure you connected the door to the correct zone on the panel
You can normally hear the reed click if it's working , if it doesn't tap it, see if timer works (don't smack the glass lol)