JtotheD

I’m sure your response to the original request of installing a new keypad would have been different to what I received…

Looks like parts can easily be purchased and some of these systems are self install. Not my preference and would prefer the system to be maintained. It’s all working but need to have a new keypad installed. At least the system is working so now I will be trying to find a new company to install the new keypad and maintain the system.

Yes, you’re right, it probably is unfair for a blanket statement as I am sure it’s not all installers. Unfortunately it leaves a bad taste when you take time to select an installer and then get treated like this. I certainly will be on the lookout for a new company who can service the existing alarm.

I was happy to pay for their service. It was me needing to move a keypad so not a fault and therefore more than prepared to pay for them to come out and do the work. Unfortunately they seem to have no interest in doing that. I have got the keypad wired and working. The wireless keypad I have seems to be working fine too. My ask was to see if there were companies on here who offer remote support. I was concerned as I thought a new installer would want to go and re configure the system which I didn’t really want to pay for. The system works, was just the fact I wanted a keypad moved.

They wouldn’t even come out and do it which confuses me. No idea why. I have got everything back up and running which is good. Shame these alarm companies are so quick to dismiss customers once the installation fees have been made. Comip and Smart com are working Yeh I got the issue fixed. They provided it to me so that would be a question to them.

Quick update, I have put the wireless Kaypad back on its wall mount and it works. Alarm can be armed and disarmed. Only issue now is getting the main keypad working.

Hi, I’m new here and looking for support with a Texecom Alarm. I had it installed around 18 months ago but recently had to move the main keypad due to some decorating. The company who installed the alarm are not being helpful at all which is a little disappointing. I have move the keypad and re-wired it but having some issues. Not sure if its an option here but happy to pay for remote support if there are forum members who offer this. A little more info, I have a premier elite alarm with a wired and wireless keypad. I also have a Com-IP and Smart-Com for app usage and access through a home automation system. The alarm is working in terms of the app as I can see zones, however the keypad only shows me the version details and I cannot seem to get through that detail. The wireless keypad is connected and working however when I try to set the alarm I get “Radio not ready Wait b/f Arming”. I have the engineer code to be able to get access but this main keypad I think is the issue. Hopefully someone can help. Thanks.