james.wilson

The customer app, self monitoring, udl, signalling to arc on both WiFi and GSM. I don't use the engineer app as there is little control and management all udl is done from the office machine and logged etc I can see the engineer app having more use when it is centrally managed. Never had a report of downtime or noticed on my own system. Like the SMS over WiFi on the basic stuff. Also like how it can be pushed to an arc for more conventional monitoring

I use the hkc one.

if its as old as i think it is there isnt

I would expect anyone doing anything will result in some sort of cost, either from buying product or buying a service. I'm really interested in the galaxy mqtt service myself

As above questions wise I'd ask them here there is a wide level of knowledge and ability here

Thanks for the follow up

iirc the bell delay will be per area or partset, also look at area alarms. starts at - ends at. id suggest starts at internal etc that will give you a 15 sec delay as it escalates

the galaxy and vista are 2 completly different products. The galaxy was deveopled in scotland long before ademco purchased microtech and long before honeywell purchased ademco. The vista was developed in the US it doesnt. It connects to the same inputs but wont work on a galaxy. You could use this board from the galaxy using links (menu option) relays and outputs. But not directly to the eol wiring. If using this board via links you could use the rf detectors too, but im fairly sure the rf does not do status in the unset state. Galaxy guy (member) is developing something for this but id look at what you actually need re status, circuit activity, remote control etc from the HA system.

The maint visit is one thing, seperate charge if need be, the telephone and on site support is different. Most if not all alarm Co's charge for a combined visit and support. If need be seperate the 2.if you called your it support due to a problem with no support contract it would be a very short call

sia one had a 'your alarm is having issues our we called electrician cant fix it' one today. Told we are only supporting customers with active support contracts at this time. But ive been a customer for years, installed in 93 never serviced, never had a support contract. In my eyes not a 'customer'. Its a 1600 with a system voltage problem. Im not suprised

you not the first and wont be the last dont worry glad your sorted qfa few do

as above its knocking on mid 90s

im sure many maintainers have calls for the same when its battery powered stand alone devices, smoke alarms, alarm clocks in draws, heating systems. I even had a call to 'music coming from all rooms with a pir' turned out it was her birthday and she was walking round with a singing birthday card

id go with the above, the intruder alarm is always first suspect but often isnt

im not so sure, id say diallers will mostly still function, digi's im less sure about. But imho we shouldnt be using old tech for alarm signalling. id expect a shift to single path sim / dualpath bb and sim for everything going forward. I dont use the built in pstn on my hkc at home etc

On a serious note I assumed diallers would be immune from IP core changes, it appears they may not be

id also check its *

clearing the call down id say

i recall this happing many years ago with orange. when you switched phones did you switch networks?

many years ago we organised a tsi meet up but it wasnt something the members wanted iirc

id say the 'average' doesnt go that deep. If installing product from the same manufacturer etc then it will work as the testing etc has already been done. Where the good guys do well is knowing how to make x work with y. However most customers dont check on ability or dare I say care.

Yes I've archived the really old stuff

All good then

As this is a public post this is not the way to remove any sounder Logon Post useful content, not misleading content or dont post at all

you will be able to do most things you should be able to do that, you will get tampers etc but you can silence with the user code.