As above you said you entered the phone number, that com device is not a dialler like a speech dialler so won't do what you want it to do
You will need to buy a stand alone dialler to connect to a trigger
About time really, so many boast about free risco cloud and app, reality risco can't afford to keep it going for free
Whoever else is free
Honeywell?
Texe?
Guessing , onboard is 8zones? Wired, did you allocate wireless zones to the wired section ? Or you have duplication somewhere , does restart do anything?
Wires being swapped shouldn't have caused an issue though
Lol missed your post somehow , although I didn't look for strands which was going to be my next comment
Still training .........
Selfmon has a keypad which works with the galaxy range , can't remember which models though I only use it on the dimensions and G2 I think
Look on playstore or apply app stores and it's basically the Honeywell keypad
For sure it's response is much better than the Honeywell app which locks up on some devices
https://play.google.com/store/apps/details?id=com.smalarms.kp