Yes, but better done and tested by the engineer, especially as you have paid them to do it imo.
If they are flagging a tamper at the panel (lid not fitted correctly) then they are communicating.
The charging cct struggling to charge a faulty battery can cause all sorts of issue, better replacing and seeing how it goes, probably OK once swapped tbf.
Most decent installers will monitor false alarms and subsequent root cause, this would then lead to product sourcing.
Most others just buy the cheapest...