Its a fantastic product, and i love the looks and features, all my customers really like intelligent set and it has gained me a few referrals, i really like it, i want to keep selling it, just the reliability is a real kick in the balls, the time wasted returning to replace failed pir, keyfobs, sirens, keypads, panels under warranty or having to charge a customer to change something they only bought 20 months ago harms my business. Texecom and honeywell are noticably more reliable and the price difference is less than a lost service callout. Could you feed that back up the chain Jim?