there is a big difference here. Your both referring to sales type businesses. We are an ex directory non listed, non advertising company, sure we have a web page but that's basically a brochure because were expected to have one. We make no effort to push our sales and we focus on the customers we want, generally were specified as a solution provider, we don't have sales people and were too busy as it is. Not pretending there are wheels within trying to change this strategy. We are focused on customer service but won't put up with whiners, they have to go. We don't want calls OOH for any amount of cash and therefore the premium rate OOH gets rid of the drek. Now if you don't think this is the type of service you expect from a leading alarm company you have a choice FCk Off and phone Billy's alarms.