As above you said you entered the phone number, that com device is not a dialler like a speech dialler so won't do what you want it to do
You will need to buy a stand alone dialler to connect to a trigger
About time really, so many boast about free risco cloud and app, reality risco can't afford to keep it going for free
Whoever else is free
Honeywell?
Texe?
Guessing , onboard is 8zones? Wired, did you allocate wireless zones to the wired section ? Or you have duplication somewhere , does restart do anything?
Wires being swapped shouldn't have caused an issue though
Lol missed your post somehow , although I didn't look for strands which was going to be my next comment
Still training .........