Hi,

 

We’ve had a monitored alarm for a few years, it’s recently stopped working, it rings the monitoring station but they can’t hear us and we can’t hear them. It does occasionally work. It’s only a  theory but could it be the heat, something expanding? Main alarm unit is in the loft and it gets unbearably hot up there and we’ve only noticed the issue the last month. Don’t want to get them out and find it’s something stupid that will take me 2 mins to sort.

Cheers

Are you in u.k? What you mean it rings monitoring station and they can't hear you?

 

Make model of alarm.?

 Yep in UK, it’s a Veritas R8 plus. There’s a speaker and microphone unit, if a burglar enters the system rings monitoring station and they come on and ask for password, the alarm is ringing them but they can’t hear anything. It only seems to have been going on for the last month, it worked okay yesterday morning but down again today.

 

Edited August 2, 20187 yr by JonJR

from a company nr York ?

Edited August 2, 20187 yr by MrHappy

That’s the one, they’ve actually been good, have 2 premises alarmed with them for nearly 8 years.

At what cost?

Monitoring is only £45 ish a quarter. Which is a lot less than ADT. Would recommend them. 

15 minutes ago, JonJR said:

That’s the one,.

 

Without Prejudice.

 

Cheapest plastic panel with mickey mouse 2 way audio, connected to monitoring station bloke sat a spare bedroom somewhere nr York

 

 

He must share his spare room as I’ve spoken to a few of them over the last few days and they are on the phone EVERY time the alarm is triggered. And I know for a fact a very large chain of bookmakers use them. 

48 minutes ago, JonJR said:

He must share his spare room as I’ve spoken to a few of them over the last few days and they are on the phone EVERY time the alarm is triggered. And I know for a fact a very large chain of bookmakers use them. 

Ok so what are they called , or its secret?