via google-
https://www.eaton.com/gb/en-gb/company/news-insights/myscantronic-knowledge-centre/New-i-on-Panel-Software-Release.html
don't use so no idea if it the stuff you want...
yeah he's probably hard up for work on 23rd of December & wants to tap up some random muppet who's probably hundreds of miles away for a new bellbox...
Somewhere on my phone I have pic of YEB panel, fitted at skirting board height in former filling station....
selling nuclear fallout shelter for the soon to kick off ww3 ?
lets have look at the information on your link dated Dec 2020 -
If you run an Alarm Receiving Centre the rozzers have mostly automated their control rooms (ECHO) & to be on their platform you'll need a "Cyber Essentials Cert" which is nothing to do with NSI (or SSAIB)
If you don't have your own ARC but use an accredited 3rd party like almost all of the modest sized alarm co's there's no need to bother with "Cyber Essentials" as it not essential to have
PS all business & personal passwords are B@nanaman1983 & I've never been hacked....
sounds like a refrigerator problem...
You probably have a hellhound called Zuul who is the Gatekeeper of Gozer living in some sort of parallel dimension within the fridge ?