Just got back from a callout. CCTV cameras not working. Logged as a total system failure.

Get to site. Its a pub. Greeted by manager, shows me a blank screen on the bar remote monitor. DJ is setting up the disco.

Manager insists it must be the dvr. Check the dvr, its humming along fine, and the monitor above it is working properly.

Manager doesnt want me behind the bar as I might 'get in the way', but lets me after 20 mins of waiting.

Monitor has no power. Or IEC cable feeding it. The IEC cable is now re routed, and powering a disco light.

Cue me unplugging the disco light, and re plugging the IEC back to the monitor.

Voila. One callout fee please !.

My mate went from Blackburn to London to turn a monitor back on (not unplugged or anything)

My mate went from Blackburn to London to turn a monitor back on (not unplugged or anything)

with a hefty callout charge no doubt, like my call out on thursday, no power to boiler, walked in to dentists looked at the spur behind a machine switched back on and pushed the power button on the boiler boiler power resolved, some people would be dangerous if they had a brain cell!!

My mate went from Blackburn to London to turn a monitor back on (not unplugged or anything)

poor imo, could have been identified on a call to the customer.

poor imo, could have been identified on a call to the customer.

QFA I wouldnt go next door without asking the obviose over the phone

some customers wont help on the phone as they know best and your part of the problem.

some customers wont help on the phone as they know best and your part of the problem.

^^ this, Ive just one too, right in the middle of Top Gear. Bitch.

Christmas eve past, 7pm, bells only customer calls saying that his downstairs sockets are tripping, they won't reset and the alarm is "bleeping".

Just over 24 hours previous one of our guys had fitted new end station, RKP's and SAB at the same gaff so this guy is ranting down the phone that it's our fault and wants us to sort it now. He was not listening when I asked him to check and try a few things so I had to go.

Took no more than two minutes to work out that the Christmas tree lights were the culprit.

" Your'e not going to charge me " he says " It's Christmas eve ! "

ho ho ho, sign here.

I just can't get my head around all this.

Phone fix - F o C

Attend site - CHARGE [ Unless covered by a fully comprehensive contract ] - wilful damage excepted

What's difficult about that?