Phone fix - F o C

Attend site - CHARGE [ Unless covered by a fully comprehensive contract ] - wilful damage excepted

What's difficult about that?

qfa

We often charge for out of ours UDL programming, 'Remote callout'.

Agree as above, surely the customer would be happy to pay, say 60% of a call out and get back to bed with a working system, rather than pay full whack and wait for an engineer?

some customers wont help on the phone as they know best and your part of the problem.

^^ this, Ive just one too, right in the middle of Top Gear. Bitch.

I just politely reply that they can sit and wait for me to turn up several hours later or they can spend 5 minutes just going through the symptoms its up to them, I have had occasions when plums will still insist I attend without checking the obviose but most then realise that its their time theyre wasting.

Agree as above, surely the customer would be happy to pay, say 60% of a call out and get back to bed with a working system, rather than pay full whack and wait for an engineer?

We do them at 50% on that basis.

We charge for an 'remote assist' in or out of hours if its a chargeable call. Obviously if its not a chargeable call we dont