PeterJames

mmmm smash drool

Hi and welcome, there is more in the trade only area for participants

My last one was similar, JW said you should always ask for a courtesy car because they will fix your car much quicker. It took them 2 days to find a blown fuse, while I drove around in a poxy A Class, there are only so many handbrake turns you can do in Asdas carpark before it gets boring. Thats the last time I listen to JW

I bet you were climbing the ceilings by the end of it. I spent a nice afternoon in Merc a few months back only 2 Lattes. I managed to plug my laptop in and get more work done than I normally would at the office, their setup is far better than Jags I do miss my Jag though

qfa You are contracted with your security co, they should be taking it up with the ARC. I think your security company were lucky, if your house had burned down and no-one was called, it would be your insurance company that would have taken it up them, and that would not of ended well. They have had a lucky escape.

Is this using the BT hub special services input? BT are switching off PSTN ETA all PSTN to be gone by 2025. They said that speech diallers and digis will have to be plugged in to the special services socket on their hub. I think they even said that special services has to be switched on and the customer pays extra for it

8 calls seems excessive Ive only ever known them to make 3 attempts, when it first came out we had loads of fails due to the fact that they were all factory set to call at the same time so they arc was engaged at 12.01

My understanding of the PSTN shutdown will mean that Digis will not be able to dial a call it has the wrong technology of DTMF

How do you know he has a Merc?

But surely when the PSTN is shut down the digi cant make a chargeable call. In the op's instance my money would be on a problem with the receiver and not the phone line, although I admit without the full facts it is difficult to surmise for sure, it could be a dodgy phoneline or a problem with the digi.

Just one other thing is the ARC using a premium number? £600 seems a very high amount, around 3 calls every 24 hrs, to a national number, even on a quarterly bill as a conservative calculation I come out under £300.00

Please read carefully

There is a problem with using lots of different brands, engineers have to know how to program lots of panels.

I would agree with you on this, I have never had to tell my ARC what to do if they do not receive a daily test signal. The whole point of sending a daily test signal is to ensure that the signalling is working properly. What other possible purpose would it be for, I cannot think of any other "set up" your alarm company could possibly request. If I were your alarm company I would be very concerned that something that is designed to inform them that something doesnt work, failed to inform anyone. IMO from what you have said, it clearly looks like the ARC is at fault here.

Sending an open aborts all intruder signals so long as its done within 90secs. So it doesnt matter what Grade if its sent an open emergency over someones on site in the eyes of the ARC. Its that filter line of wasting Police resources on false calls 4737 system, some panels failed open, there is nothing in 50131 or 8418 that says you should ensure that it fails closed either.

We had this happen on one of our sites, the open and close signals work on voltage applied to close, meaning when the wire applying voltage is removed from the signalling unit it sends an open signal. Its a problem with older kit that uses pins, it relies on a voltage for the closed signal, the intruders got lucky by removing the panel and not removing the panel and the signalling equipment. We now make sure the signaling equipment on older systems is either mounted within the controls or, has voltage removed to close, so if the panel is removed the signaling doesnt go open. I think it very unlikely that you will be successful sueing your security company, the system did what it was supposed to do, but it was sabotaged. There is never any guarantee that the system cannot be compromised in some way.

We had problems with Pyronix fobs recently, ours worked for the older castle and the hard wired products, but they didnt work for the newer Pyronix products. We found that another password has been added to the newer fobs in order for them to work. Maybe something Hik did ? We sussed the new password and reprogrammed our fobs so problem solved. We can now produce a fob that works with all panels which saves our engineers carrying loads of different brands

No evidence of this in your posts. If whoever asked you was Trade and had the " Full Trade Member" in their profile they have been screened as trade.

Haven't really gone out your way either.

You wont get an installation manual here sorry

Risco sell direct to installers so there wont be many places selling Risco kit other than Risco as far as I know

you can search using your postcode on https://www.nsi.org.uk or www.ssiab.co.uk

You will get a wide opinion here, which will just muddy the water, the better way to do this is get three quotes from local co,s I would recomend you choose approved co's then see what they have to offer with apps ect. Choose the COMPANY you feel most comfortable with, they will know the panel they sell inside out (if they are any good) then come here for advice if you feel you still need it. I would not ask a co to install a product they are not familiar with just becuase someone here recomended it, every time it goes wrong they will send an engineer that wont know the panel.

It sounds idillic couple of hundred contracts just pop around and do the service once a year collect fee. You could buy a small co and set yourself up, I nearly did just what you are thinking about. I ended up buying something much bigger, but I often wonder where I would be now if I had gone down the one man band route. I turn over about 20 contracts a month and gain about 2 a month, sometimes I lose much bigger contracts than the ones I gain though. On a smaller percentage I dont know if I would have been able to survive if I was losing contracts on the same scale and not been able to replace them with new installs. You could always consider a business partner that installs. But dont make the mistake of under cutting the competition, you will only be selling yourself short.

Did he?