1 hour ago, MrHappy said:

Your underinsured by 85% ?

Yup

Sadly yes, but not out of choice. Jewellers block insurance policies do not offer 100% cover of stock overnight as they do in the day. There isn't even the choice to pay a higher premium to cover at night as insurers will not take that risk.

I will upload the log for you guys to check out tomorrow. I just need to blank out a lot of personal info as its part of an on-going case.

 

Just to make it clear of what happened:-

 

1. Rear door forced open - intruder signal received by ARC

2. 1st PIR triggered - confirmed intruder received by ARC

3. Police contacted by ARC but then immediately cancelled as an OPEN signal has been received

4. No further polling after this state

Dualcom GPRS G2 on pins?

If Police where called then ARC did there job.

Report is dated 28/01/17 06:30 

 

But has signals after 06:30

 

Appears to be no restore to Pstn fault before break in ?

also looks to be low grade signalling. I'm assuming this was adt installed but not with them anymore?

you locked up with a PSTN line fault 27/01 on the system which you was notified about, why?

 

Also have you got any pictures of the control equipment in place, two boxes one the control panel another white one with an aerial on it?

7 hours ago, james.wilson said:

also looks to be low grade signalling. I'm assuming this was adt installed but not with them anymore?

Yup, dualcom... 

1 hour ago, Nova-Security said:

you locked up with a PSTN line fault 27/01 on the system which you was notified about, why?

 

Also have you got any pictures of the control equipment in place, two boxes one the control panel another white one with an aerial on it?

Inside job man, man hiding understair cupboard