Shaun Kamal

The system open was received but NOT by the following:- Keypad code entry or fobs - the system was opened before the intruders got into the room that had the only one keypad in the premises. The evidence within the log shows that 3 detectors needed to be triggered before someone actually got to the keypad (1 x mag contact and 2 x PIRs), none were working and thus not recorded in the log as the panel was dead by then. More likely:- The panel was pulled from the wall and somehow the ARC recorded this as an open. This could then point to either the Dualcom signalling system being at fault, ARC's systems misinterpreting a signal or pure negligence by any human intervention. I'll leave you all in peace for now! I've been ringing around today to see if anyone could read the panel with no luck. Maybe we'll have better luck tomorrow. All the best.

Hi Nova security, Yes, we received a PSTN line fault close to the time of closing up the shop. We contacted ARC at that time who were able to issue us with a code to set the system as it was in fault. Soon after, I received another automated text to say we still had a fault. I drove past the shop (I live 2 roads away) and found all to be well and issued an all clear. To be honest, we've had many line faults over the years and this one was nothing new. More importantly, the ARC received a confirmed intruder via the Dualcom and didn't act accordingly. They made contact with the Police and then a second later cancelled the request. That's the one thing we can't get our head around. I'm not an engineer or an installer to any degree, purely an end user trying to piece this thing together. This all boils down to trying to read the panel memory still. I believe it holds a lot of answers. I still think it might be worth someone's time to see if they can connect to it. Can anyone do this or recommend someone that can?

I will upload the log for you guys to check out tomorrow. I just need to blank out a lot of personal info as its part of an on-going case. Just to make it clear of what happened:- 1. Rear door forced open - intruder signal received by ARC 2. 1st PIR triggered - confirmed intruder received by ARC 3. Police contacted by ARC but then immediately cancelled as an OPEN signal has been received 4. No further polling after this state

Sadly yes, but not out of choice. Jewellers block insurance policies do not offer 100% cover of stock overnight as they do in the day. There isn't even the choice to pay a higher premium to cover at night as insurers will not take that risk.

Hello everyone, Thank you all for your feedback. It is greatly appreciated. Just to give you further insight into what happened, I've attached a PDF showing the chronological order of events:- Shop plan.pdf The stock in the shop is only covered up to a limit of 30k at night time with full cover during the day. Therefore, our insurers had paid out our entitled 30k leaving a hole of £170k - this obviously negates the idea of an inside job. The insurer has also mentioned that it's not in their interest to pursue our case any further due to the relatively low amount that they have had to pay out. Therefore, we have taken it onto ourselves to take the alarm company to court. Unfortunately, I have tried a few local companies who have said that the panel is too old for their equipment to read. Also, reading what Al-yeti has said, the battery on the panel is probably dead and therefore the memory/log is probably corrupt. We do have the ARC log thankfully, and it seems now that that might be the only evidence I have to rely on. It clearly shows the rear door mag sensor and PIRs triggering before the panel was torn down. After that, no further PIR’s triggered enroute to the keypad in the next room. If the panel is already down there is no way a code could have been entered into the keypad to open the system. Therefore, the case against the company is that, due to some signaling issue or problems with the hardware, the ARC received an OPEN signal from the panel being torn from the wall. I'll keep you guys in the loop with the outcome.

Hi all, My name is Shaun and I come in need of some desperate help! In January 2017, our retail premises were broken into via a 24 guard door (which should have notified the Key holder) and then the intruders walked passed a couple of PIRs (which should have called the Police). None of these two notifications took place. The burglars then tore the Galaxy 18 off the wall to stop it communicating via GSM. This allowed the intruders to get away with over £200k of stock somehow with no one knowing. We only found out the following morning that there was a break-in and notified the Police. Although the NVR was taken, the Galaxy panel was left behind. So, I'm hoping that there is someone out there that has the tools or software to read the ROM on the panel to find out actually what happened. I've attached an image of the PCB if that helps at all. I'm able to deliver the panel anywhere within the Midlands (or further if need be) and I'm happy to pay for anyone's time and service. Thanks! Shaun.