hikvision dvr, ivms-4500 motion detection alarm problem

[andy8519]

First of all hi guys! I'm new to this forum and came across it after searching for hours and hours to sort my problem out! still no luck though....

If anybody could point me in the right direction I'd be eternally grateful,

I have a hikvision 7204 dvr and ivms-4500 app on my phone, it works fine for remote viewing both on my home network and also through cloud(ezviz)

the motion detection works fine and notifys me on my phone, I can click on the notification and view live view/ remote playback fine when I'm on my home network but if I'm out and get an alarm notification if I click on remote playback or live view (through the alarm notification) it comes up with connection error.

Its really really frustrating me and any help would be appreciated so much!

Thanks in advance,

Andy

 

[sixwheeledbeast]

I imagine you need to setup port forwarding or the like on your router to view remotely?

[andy8519]

you can view it remotely through the hikvision cloud account perfetectly fine its just the playback function or live view function through the alarm notification don't work when off the home wifi network

ive also opened up th ports on my router

 

[james.wilson]

is your network blocking it

if it works on wifi, seems its set up ok

or is that local wifi as in local to the unit?

[andy8519]

Yes its the home wifi network,  it's doing the same on a couple more systems too

[petrolhead]

Notifications go through the cloud server but the live view link connects through traditional port forwarding so you need to properly setup port forwarding and ddns, or when you get a notification login through the cloud link for live view.

[J&D Security]

You'll also need your public IP address not your Local IP address. Your public IP address should also be static which you can buy from you internet provider.

[Radish]

Probably completely irrelevant but I noticed the alarm notification was 20.12 on 05.08.16 but your device is looking for footage at 20.12 on 02.08.16 ???

[andy8519]

3 hours ago, petrolhead said:

Notifications go through the cloud server but the live view link connects through traditional port forwarding so you need to properly setup port forwarding and ddns, or when you get a notification login through the cloud link for live view.

Yes its the home wifi network,  it's doing the same on a couple more systems too

[andy8519]

Hi guys thanks for the replies, I'm not really clued up on port forwarding, do I need to pay for a ddns and if so could anybody recommend one please?

Is there no straight forward apps with alarm notification that would just work through cloud please?

Thanks again, I really appreciate your help