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Alternative Product Support

Technical-Systems-Ex
in Control Panels (Public)

Featured Replies

Hello

I would greatly appreciate feedback as to whether anyone would consider using an alternative technical support service in the event of any problems contacting your manufacturer. This service would involve a small consultation fee

that would guarantee a fast and professional resolve to any issue you may face that could be holding you on site longer than you need to be.

Operated by highly experienced former technical support engineer, trained by one of Europe's leading intruder manufacturer's,

.Out of hours service

.Possible 24 hours emergency service

.Extensive knowledge of all Honeywell, Ademco/Microtec products past and present

.Will be opening up to wider manufacturers range.

I look forward to hearing your response and thoughts on this guys

What you've described is what is available here, so I can't see anyone showing any interest in this service

.

.

.

PM me for access to the SSAIB members discussion area.

If the manufacturer cannot be contacted, they don' get used.

It's the sort of policy that tends to grab their attention.

I'm out.

Nothing is foolproof to a sufficiently talented fool.

Daft idea, all my engineers are fluent in what they install and if they dont know the answer they phone another engineer or me

What do you mean 'RTFM'?? :whistle:

Daft idea, all my engineers are fluent in what they install and if they dont know the answer they phone another engineer or me

That's the case at our place and would imagine at most others. It's only takeovers with unfamiliar kit where we tend to need to ring technical and that's not all that often.

Hey Ho, Lets Go

Like me today with GE, er that went well! Ring ring, ring ring, worse than Honeywell

Edited by 9651

Like me today with GE, er that went well! Ring ring, ring ring, worse than Honeywell

why should a panel maker help you with an obsolete product that you never purchased ?

Edited by MrHappy

Mr th2.jpg Veritas God

trained by one of Europe's leading intruder manufacturer's,..

.. products past and present

what abt future products if you are no longer in the loop?

could possibly see a use for eg sparkies or jp on manufacturers products who dont support same.

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