secureiam

I find it hard to believe that an alarm engineer isnt aware of the difference betweena speaker and a sounder or how to turn the chime on a panel they normally install. I think you would benfit from the training courses Tavcom offer. I wasn't impressed with the mains course at all, yet passed with flying colours, they didn't cover the paperwork side very well at all, however the support afterwards asking to clarify a few points did help eventually. Which alarm course/s are you going on?

the final door is entry exit, pir's on the entry/exit route should be guard access. reset the zone program to not used then back to guard access. That should allow you to set the alarm walk past the pir and out of the door, if that's still not helping then need to look at the arming method in more detail.

common sense the impossible dream

Think its over complicated, should be able to record anything that you could see or hear without any specialist equipment Which for example means I can see and hear (usually with a window open) my neighbours in their yards, see roof (bungalow next door), but not inside their home from my own windows at my property without using any equipment. I can hear my neighbours through the wall when they raise there voices but that's rare. I can also hear people walking/ driving past if a window is open, I am no more invading their privacy, so I would say those images and audio being recorded are not an invasion of their privacyas they are publically broadcast for anyone to see or hear in the vicinity. The distribution of those images and conversations to anyone else is an invasion of privacy (my neighbour doesn't expect me to film them sunbathing in their back yard and publish on the net for everyone to see). In relation to capturing images and audio of a person or persons committing or believed to be committing a crime, the evidence should be submitted to the relevant authorities and they can deem with how that information is publically shared in order to capture/ eliminate the suspects from the alleged crimes. May be I am thinking this too simply and missing some important points.

interesting.

Been asked about an install in London NW for the following kit. Its a little out of my way. PowerMaster 33 Panel Remote Keypad [KP-250] 2 x Pet Freindly PIRs [0-102116] 1 x Door Contact [MC-302V] 2 x Proximity Tags 1 x External Siren [sR-740] Anyone interested pm me ​with price for supply and fit and I'll pass on your details. ​

interesting, I had a new customer a few weeks back that wanted a few things putting right on his Elite 24 after the installer didn't complete some of the programing. That customer got the engineers code off the installer (electrician) who initially refused, so he started going through the process of legal action, the engineer then gave him the engineers code. I explained that the engineers code we have for that system would not be given out but would be defaulted by us remotely upon request for free but we would not be responsible for the system at that point, we will not give the end user the engineers code to maintain the integrity of the system. He then asked if we were no longer trading what would the position be, advised any engineer that knows that system could default the codes if required. Obviously if our code for that system has been removed that system we are no longer responsible. Have to say about 5-10% of the systems I come across tend to be locked.

Have you tried going into engineering via the keypad, putting the zone as not used, then log out, then log back in and put it back to the correct zone type and the wiring type you want?

I assure you if its setup correctly it does work you may want to ask their tech guys on how to do this, I haven't used it for a very long time. May be having ago on a platform they suggest to start with just till you get your head round how it works and then apply it across.

you need to ask for the simple protocol and sign an nda, if approved you would be sent the protocol.

adsecurity give us a pm when you have enough posts, I don't have anything at the moment but it may be good to have a chat, Whereabouts in Manchester are you?

lol

Hi emailed Mark, and he confirms that the new app should allow the panels to programmed as com-ip which will mean you can send the the signals aswell. Cool be great to see al this in the new year.

Hi Breff, so how is the com-ip configured on the panel as originally when the app was first introduced the com-ip was not used so wouldnt have been able to send the signals out over ip aswell as being connected to the app? may be had my head in the sand for way too long? (over a year since I even looked at the App) I have a 9.02 panel and for the app to work the com port for the com-ip was not used and and the mode of the com-ip module had to be changed as it crashed out. My understanding is wont need montex texbase to use with the new app, just be able to send directly to the app, my 9.02 panel works with the app with the limitations outlined and also with sending coms via ip, but not both.

Hi Adrian, originally the com-ip with the app didn't work on earlier panels without it programmed as not used and the settings of the ip module changed. This wouldnt allow you to program the the arc to send the messages out over ip and use the app? Or has this been addressed with App using Wintex protocol now rather than Simple protocol?

If you youre still having problems you can pm me and see what we can sort out. may be able to access remotley via cloud with cpid and the cloud password do not publish these in public.

Pyronix have suggested it be a new panel controllable by there app on android or apple later this quarter, but will get an alert when its available. They didnt give any indication to the sms control function being available in the UK panels at all.

Unfortunatley you need to ask your installer to resolve this for you, its their responsability to set this up correctly. Tweaking a system and having no knowledge of that system is a very dangerous thing, you could inadvertantly make things much worse. Your fortunate that if the engineer refuses to put it right you could get someone else in to ressolve this for you at a cost as you have access to the engineers code.

All these instructions are in the installation manual. The installer probably has not selected to send the cloud and FM channels at the same time and or changed the events for the users (very unlikely its the latter). If you log into your cloud online, you can set up the email address for your users, this doesnt appear to affect your FM set on the panel and will give you email notification, it will not give sms notifcations from the cloud itself. This way in the short term you will get an email for the event, the app should if logged in also get the event directly.

I thougth on many dt the microwaves played havoc certainly herd of isues with devices on other sides of the wall and within a metre or so.

I was recently told on a course i attended, that you can have two detectors close together and it comply as long as the paths dont overlap. so some kind of narrow curtain beam pir and a normal pir would give you a no overlap but they wouldnt overlap? whats your take on this?

All I can say is going it alone isn't cheap, but its up to those of us that do go it alone to make it work. Utilise the contacts you have, create new ones, spread the word and do what you can. It isn't an easy process and good luck Wayne