secureiam

When a consumer purchases goods from a business, they will have rights under the Sale of Goods Act 1979 as amended. This legislation states that goods supplied by businesses must be of satisfactory quality and fit for purpose. This means that they must be safe, free from minor defects, durable, amongst other things. Where this is not the case, the seller of the goods can be held in breach of contract and may have to offer a remedy to the consumer. If you have had the item for a fairly short time, it may be possible to for a full refund, as you may not have had the goods for a long enough period of time to be deemed to have ‘accepted’ them in the eyes of the law. This period of time can vary depending on the type of item you have. Important bit:-​ You can also make a claim for the original and return postage. Essentially, you should not be at a financial loss as a result of the breach of contract. Although eBay have made a ruling, their decision is not legally binding and hence you can claim under the Sale of Goods Act. this was three years ago and consumer direct was closing later that year, and advised after they closed citizen advice. If you dont have clear instruction on how to utilise the product it is useless but how you that is another issue.

I seem to recall that under UK law, the consumer is not to be out of pocket, but you would have to check how that works. Ebay policy is not necessarily UK law is what i was told a few years back see if I can find out the source and the exact quote.

its few months old this post and customers specific request at the time. although they seem to have dropped off the face of the earth.

be useful, better still if the system was unique after every visit, think I could incorporate that. lets not get ahead of ones self, its something for me to look at tomorrow and a basic app to do the donkey work.

lol you wouldnt see my codes on the list, I was making a statement that it be nice to have a list of codes cant remember the post but someone said they had a list. still working on my engineers uniqe code calculator.

I have had a few systems that have been locked and not all of them have back doors. If possible I opt for default alarm codes rather than default the entire panel. A list of what the other companies use would be useful though.

Depends on how far you want to take this, I am only aware of 1 person making a legal challenge (so they say) because the engineer wouldnt release the engineers code/ or reset it to the default. Based on that case I would say it is possible to make the engineer change the engineers code and provide it to the end user. However I would expect a fee to be paid, that fee should be inline with there fees to attend site and perform a minimum duty, as the process is short it should not cost any more than there minimum. Any system where the engineers code is disclosed to the end user loses their right to any warranty that would normally be offered. In my opinion it would be unreasonable for an engineer to disclose an engineers code that compromises all his systems, or for any system they are offering any guarantee or responsible for. All my clients that request the engineers code are told that by doing so there is no warranty as I can not guarantee the integrity of the system it then becomes a choice. The engineers code where its displayed in full prior to being changed, is changed before the end user changes it to their preferred code. That is reflected on their receipt. I went and fixed a system last week changed the engineers code, the customer said and I quote "I want the engineers code so I can maintain the system". Which you may consider a bit strange because they were playing around with the system, got it in a mess and called me to sort it out in the first place. Fine, I changed the engineers code to the default and let them change it to something else (they let the property), showed the system working and advised them that beyond that I can accept no liability for any future issue as I have no control of the system. The codes can be defaulted on that system even if its a ball ache by a competent installer. My customer is always right, but as a result of their decision may lose some of their rights to warranty. You simply cant expect an engineer to be responsible for a system if the end user has access to the engineers code.

I understand and agree to a point, however I probably look at this issue differently to you, I certainly know my time was wisely spent.

Update, he had changed a lot of settings without understanding there implications and just put things back to how they should be with the zones programed for the appropriate function and wiring type. So the panel was arming in 10 seconds (instant), exit settle time was set to 10 seconds, rather than the 30 seconds programed for exit. if you hadn't exited within the exit settle time the panel was failing to arm, if leaving immediately after starting the arming process the alarm panel set. Picked up by listening to the arming process over the phone. Not always easy to convey via forum or email. Problem at that point was keypad having a different address than they thought and that keypad address had no area assigned (so trying to arm instantly), assigned keypad to area A and then it behaved as it needs to. 20 + plus zones wired up eol, given other posts on here don't sound so bad from a complete diyer.

need the profile so we can stop guessing at possible causes, according to the post above only changed the zone settings. at 2.15am still not seen them. (dont worry havent been awake allnight waiting for them just checking in when I woke up).

It is programming and keep loading in your wintex profile will not help if the profile is wrong. do screen shots of wintex profile or reset the zones to guard access via zone setup on the keypad and then change them back to guard access and don't change anything else. not default the panel then load in your wintex profile. Still having problems show your wintex profile, on either site you are requesting help from. Its expected that the pirs in the hallway of the exit route are likely to be activated and hence why they are guard access not guard.

how did you reset them back to guard access? did you use the keypad, select the zone in zone setup, press no then select guard access and then press yes? or did you use wintex to send your settings across.

guess menus are what you are used to.

seriously pirs on the exit route set to guard access and they should work, if you have been playing with the attributes, get to the keypad, go to zone setup, go to the zone and put the zone to not used and then back to guardaccess and leave alone do this for the zones affected and then try again. If a guard zone is active during the set it will say that its preventing it from arming a guard access wont as it is expected to be active as its on the exit route. Sounds like you need professional help to look into what is happening as the whole story just isn't there at the moment.

the final door is entry exit, pir's on the entry/exit route should be guard access. reset the zone program to not used then back to guard access. That should allow you to set the alarm walk past the pir and out of the door, if that's still not helping then need to look at the arming method in more detail.

Been asked about an install in London NW for the following kit. Its a little out of my way. PowerMaster 33 Panel Remote Keypad [KP-250] 2 x Pet Freindly PIRs [0-102116] 1 x Door Contact [MC-302V] 2 x Proximity Tags 1 x External Siren [sR-740] Anyone interested pm me ​with price for supply and fit and I'll pass on your details. ​

I assure you if its setup correctly it does work you may want to ask their tech guys on how to do this, I haven't used it for a very long time. May be having ago on a platform they suggest to start with just till you get your head round how it works and then apply it across.

you need to ask for the simple protocol and sign an nda, if approved you would be sent the protocol.

If you youre still having problems you can pm me and see what we can sort out. may be able to access remotley via cloud with cpid and the cloud password do not publish these in public.

Unfortunatley you need to ask your installer to resolve this for you, its their responsability to set this up correctly. Tweaking a system and having no knowledge of that system is a very dangerous thing, you could inadvertantly make things much worse. Your fortunate that if the engineer refuses to put it right you could get someone else in to ressolve this for you at a cost as you have access to the engineers code.

All these instructions are in the installation manual. The installer probably has not selected to send the cloud and FM channels at the same time and or changed the events for the users (very unlikely its the latter). If you log into your cloud online, you can set up the email address for your users, this doesnt appear to affect your FM set on the panel and will give you email notification, it will not give sms notifcations from the cloud itself. This way in the short term you will get an email for the event, the app should if logged in also get the event directly.