timmo66

I am thinking about doing this but then that makes it our problem, not the customer. We have a problem with a system, I am being told by many ppl that one of the issues is the network and the homehub. I want to try to eliminate the problem by putting a better router in to see what happens.

http://www.currys.co.uk/gbuk/computing-accessories/networking/bt-wireless-routers/netgear-dgnd3700-wireless-adsl-router-n600-dual-band-text-duplicated-10801155-pdt.html#cat-0 I'm been looking at this one... Does anyone know the spec of a homehub to know how it compares?

Also need it to deal with loop back pretty well

Can you recommend me a good budget router that will perform better than a bt homehub? Thanks.

Superb Jim, thanks. We've been unstuck with this a few times. "Ats line fail all" on the cooper stuff means the system cannot be set, even though it might only be a single path failure.

My dad uses a company (cant remember name - will find out if anybody wants to know) that send a letter that never fails, and it only costs £3.50 a letter.

DD - this ones for you if your still looking at this thread.... Line fault monitoring on menvier range.... And ion range (same thing). How can you make the panel differentiate between single and all? Always had this issue, even back to the 9853.. Put a voltage to the line fault input and it always shows "line fault all" even though it's single path failure.

Our place doesn't charge any extra for weekend call outs, which I think is crazy but them the rules.

he sounds like a nice chap.

For years and years we have fitted our own Spurs with no certificates or proper testing, until recently. do you guys add a set price for a spur onto your quote to the customer? It becomes difficult in a domestic environment when the location of a control panel can change so quickly on install day.

We have an old version of cash (old company) running on a nas drive for viewing purposes. Does this help or remotely mean what you are talking about?

that was quick. theres always someone watching.

slack forum rules back in 2003....

Yeah that's what I was saying correct about. Strangely enough it took me chasing to get a log on sent through.

Yes correct but speaking direct to csl also tells you the network. Have you got a contact at csl?

Did you have any issues with the unit finding another network in the event of low signal?

DD.. I bet if you talk to the right ppl you'll be able to buy blank units. I intend to pester, especially with the GPRS units..

One of my big concerns is a call being completed by an admin girl that needs to be charged. Because she's completed it it then won't show up on my print to add charges. Might only be £100... But could be £1000..

To be honest its a big change. To go from paper dockets and putting charges on each docket and passing over to the next desk for invoicing, to letting the system do all the work and relying on the fact all the calls will be there on the (what we call) a weekly chargeable print. Concerns me slightly...

I must admit I am self teaching so there might be work arounds that I haven't found yet.

I came across a couple today... Cash didn't send the maintenance checklist attachment with the call so engineer couldn't complete the checklist which is then put onto an automated docket and emailed to the customer. If a customer isn't in or doesn't give you access to a pm eng has to fill the checklist out as normal but put no next to everything, sign it himself and then log a follow up for a call back. There should be a button that says 'no access' and no need to do anything more.

Don't get me wrong there are issues that I would like to speak to mentor about but whether they would do anything about it remains to be seen. But you cant deny the benefits of going down this route.

I did an nvq, three year course. The cctv module was based on methods from the stone age.

I would say your only option is to put external detectors up. But I wouldn't fancy the false alarms.

Not sure mate not seen the windows pda app. Our guys have 8 inch tablets which straight away is much better than a pda.