I'm stuck with a Texecom Elite 48 panel that keeps beeping every minute, but it also keeps resetting the engineer code to 1234 I connected it to the ARC and it was commissioned working okay, but now it keeps beeping, the customer keeps ringing but I don't know how I'm going to solve it.

Any Ideas?

when they put the master code in no faults were showing

What does it say in the log?

Load Default button held down?

NVM issue? Network Errors? What does the log say?

Clearly something is wrong.

I wouldn't be impressed as a customer with the answer, I don't know. Isolate things and work backwards until it's stable.

the log is only showing normal events like set unset etc. nothing looks out of place.

 

Edited October 21, 20232 yr by sixwheeledbeast
No defaulting instructions here please

proper signalling arc or texecom monitor ?

Edited October 21, 20232 yr by MrHappy

7 hours ago, Longshanks said:

the log is only showing normal events like set unset etc. nothing looks out of place.

 

So then the board doesn't cost that much if it means breaking even or at a slight loss , change it and faff around in the office with it

On 21/10/2023 at 18:50, MrHappy said:

proper signalling arc or texecom monitor ?

yes I commissioned it with the arc they received all the signals 

19 hours ago, al-yeti said:

So then the board doesn't cost that much if it means breaking even or at a slight loss , change it and faff around in the office with it

I am going to change the board on Monday morning, I've managed to silence the keypad next to the bedroom they are okay with the other two keypads because they can shut the doors on them 

9 minutes ago, Longshanks said:

yes I commissioned it with the arc they received all the signals 

 

the question I'm asking is do you have it on texecom cloud ?

1 hour ago, MrHappy said:

 

the question I'm asking is do you have it on texecom cloud ?

no