4 hours ago, meditek said:

Because I no longer require it.

Haven't u done it yet?

 

Doooooooooo itttttttttt man

3 hours ago, al-yeti said:

Haven't u done it yet?

 

Doooooooooo itttttttttt man

Decided that as an 80+ year old with a clumsy left hand due to a stroke that it would be simpler to get our friendly electrician to do it while I held a pillow over the noise box. He's coming next week and says it will only take about 15 mins and will be vastly cheapear than the £198+vat that ADT threatened to charge.

ADT  claim the alarm sold to me is now mine but refuse to give me the required info to remove it unless I pay out to get an engineer out to fix it so it's not mine at all! No doubt there is a crafty clause in the paperwork to cover this little scam but I threw it out when I cancelled the contract so can't check. I've asked trading standards their opinion. Very much like buying a car and the seller refusing to give you the info on how to stop it.

There is an argument that the programming remains intellectual property of the installing company.

 

You own the equipment only, and most companies will charge for attendance, this will be more expensive outside of contract as you have now found. 

 

Nothing like your car analogy BTW. 

53 minutes ago, meditek said:

Decided that as an 80+ year old with a clumsy left hand due to a stroke that it would be simpler to get our friendly electrician to do it while I held a pillow over the noise box. He's coming next week and says it will only take about 15 mins and will be vastly cheapear than the £198+vat that ADT threatened to charge.

 

who'd have thought a jobbing electrician charge less than multi national company with 24hr call centre ?

 

53 minutes ago, meditek said:

Very much like buying a car and the seller refusing to give you the info on how to stop it.

 

 

ADT, grand + over 3 yrs ?

 

Fiat 500 from 20k, Fiat or the Fiat dealer is unlikely to help a private person do anything with their own car ??

43 minutes ago, norman said:

There is an argument that the programming remains intellectual property of the installing company.

 

You own the equipment only, and most companies will charge for attendance, this will be more expensive outside of contract as you have now found. 

 

Nothing like your car analogy BTW. 

Agreed, you own the equipment. You can do with it as you wish. Using your car theory you have paid all the payments and now own it. If you want anyone to work on your car its not going to be for free. 

Not a scam at all. I am surprised how  you come to see it this way. You wouldn't expect any other service to be any different.

I wouldn't expect to call a plumbing company and ask for information how to decommission the boiler as I no longer require the central heating, for example.

ADT will be pricy out of contract but they are a national company, I am sure other local companies would have come and decommissioned it.

27 minutes ago, sixwheeledbeast said:

Not a scam at all. I am surprised how  you come to see it this way. You wouldn't expect any other service to be any different.

I wouldn't expect to call a plumbing company and ask for information how to decommission the boiler as I no longer require the central heating, for example.

ADT will be pricy out of contract but they are a national company, I am sure other local companies would have come and decommissioned it.

Qfa

10 hours ago, sixwheeledbeast said:

Not a scam at all.

 

A scam would be asking £198.00+vat, doing the work then charging £398.00+vat

 

I often say to people when they moan about costs.....if you don't want it, can't afford, or just don't like the price. Don't have it.

5 minutes ago, MrHappy said:

if you don't want it, can't afford, or just don't like the price. Don't have it.

qfa

Thank you all for your opinions. Maybe all customers should be given a use once 'engineering' code that they can use when they terminate;  which disables the system after informing ADT of it's  use. Meanwhile, the service engineers code protects the system from being taken over by another outfit but this wouldn't ensure the £198 +vat to extract you from the situation they put you in I suppose.