21 minutes ago, Logan said:

Yes.  Make sure not to lose it

 

Ok done that thanks Logan 

 

so I have powered down entirely

main fuse battery backup and extreme rain siren battery 

 

I have wired in new keypad as old 9930 was dead 

 

can I now default reset to give me back engineer code?

 

and if so am best to use jumpers to short kick start and nvs pins

Edited November 14, 20196 yr by Andy cb

Just now, Logan said:

Yes.  ALSO BEWARE THIS WILL WIPE THE PROGRAMMING. 

Now I read on another forum that there is a type of reset that doesn’t wipe programming 

Just now, Logan said:

Yes there is engineer reset and code reset. DO NOT DO ENGINEER RESET your system will have to be completely reprogrammed if you do that

Ok so I used to have user code but that doesn’t seam to work anymore how do I reset to give me back default user and engineer coax to I can work on the system 

11 minutes ago, Logan said:

Default user code is ##REMOVED##

But I haven’t reset anything yet I have the lid of the external and all powered down still 

 

what should be my next step

Edited November 14, 20196 yr by sixwheeledbeast

6 minutes ago, Logan said:

We cant tell you in the general public area for ovious reasons 

Is this my next step

 

Edited November 14, 20196 yr by sixwheeledbeast
No defaulting information - please see our guidelines

2 hours ago, Andy cb said:

I’ve read policy and spoken to insurance i can maintain myself and as said before I do get minimal discount but something is better than nothing 

Now this is biggest blag I ever heard 

Agree sounds like the best get out of jail free card for the insurer I've ever heard of!

Must admit ive never known an insurer accept a non certificated system for anything. Hope its the actual insurer and in writing not the broker or call

Yep sounds like the sort of flannel an outsourced CS would come up with to get someone off the line and onto the next call.

37 minutes ago, datadiffusion said:

Yep sounds like the sort of flannel an outsourced CS would come up with to get someone off the line and onto the next call.

It was direct line guys I explained that I had inherited the system when I moved in I’d had a local installed come and reset it and service it when I moved in so I could use it and they where happy with that and I had received around a £50 per year discount on my premium simply by telling them I have an alarm fitted 

 

touch wood I’ve never had situation where it has ever needed to be brought into question but thank you all for your help and concerns system is all back and working just fine now and with the upgrades I’d asked for help and advice on 

I would have got my local installer to do it but I think he has retired as I haven’t been able to get in touch for a couple of years and can’t fined another at a sensible price point