james.wilson Posted August 14, 2019 Share Posted August 14, 2019 that part of the alarm is active all the time unless you isolate it temporarily with the shunt module. Maybe concern about little ones finding a key and getting to them securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43037-problem-with-safe-alarm/page/3/#findComment-487675 Share on other sites More sharing options...
MrHappy Posted August 14, 2019 Share Posted August 14, 2019 (edited) 8 minutes ago, Davawirral said: I'm going to contact the original installer as I want to keep the monitoring which I think is something called redcare as there is a little telephone thing that says BT Redcare. I just don't understand why it keeps going off when I open the safe doors when the rest of the alarm in the building is off. It's confusing! Somebody spent £100's to put the 24hr circuits on the gun cabinet, The little thing marked redcare is probably just a block terminal... The alarm is always working... there's set & unset but no off Edited August 14, 2019 by MrHappy Mr Veritas God Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43037-problem-with-safe-alarm/page/3/#findComment-487678 Share on other sites More sharing options...
Davawirral Posted August 14, 2019 Author Share Posted August 14, 2019 Is the white thing on the door of the safe apart of the alarm it just says Honey well? Cheers for all your help guys hopefully someone will come out and sort it out tomorrow then we can make sure the keys are locked away aswell Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43037-problem-with-safe-alarm/page/3/#findComment-487681 Share on other sites More sharing options...
james.wilson Posted August 14, 2019 Share Posted August 14, 2019 I would assume its a limpet securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43037-problem-with-safe-alarm/page/3/#findComment-487685 Share on other sites More sharing options...
Davawirral Posted August 14, 2019 Author Share Posted August 14, 2019 No idea what that is but guys hopeful have it sorted by tomorrow with a little luck Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43037-problem-with-safe-alarm/page/3/#findComment-487689 Share on other sites More sharing options...
MrHappy Posted August 14, 2019 Share Posted August 14, 2019 15 minutes ago, james.wilson said: I would assume its a limpet I think its just a shock, there's optional mounts to cover keyhole but I don't think it magnetic? Mr Veritas God Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43037-problem-with-safe-alarm/page/3/#findComment-487690 Share on other sites More sharing options...
al-yeti Posted August 15, 2019 Share Posted August 15, 2019 8 hours ago, PeterJames said: Not sure how you come to that conclusion Cos he is here, why flaff around if you have restrictions Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43037-problem-with-safe-alarm/page/3/#findComment-487699 Share on other sites More sharing options...
Davawirral Posted August 15, 2019 Author Share Posted August 15, 2019 Well the guy from the alarm company came. Apparently you have enter a code and use the key also to disarm the safe from the system when I need access. He said they are going to re-enable the redcare stu thing which he says uses the phone line and mobile network and also the outside box failed its test so they are going to replace that tomorrow they are sorting the paperwork end out first. Just a quick question he said the redcare uses the existing BT line do I have to pay line rental for the phone line even though we use Virgin Media? Cheers Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43037-problem-with-safe-alarm/page/3/#findComment-487712 Share on other sites More sharing options...
sixwheeledbeast Posted August 15, 2019 Share Posted August 15, 2019 If he actually means Redcare STU it will need a BT (Openreach PSTN) line to connect to the Redcare exchange. Most likely it's some other GPRS/GSM based BT Redcare product (aka Agile or Secure) which if dual path would just need any PSTN line or Ethernet connection. Worth clarifying with there office what unit and ATS grade you are having reconnected and will be paying for. You will also want all the ARC details and update keyholder details paperwork which will likely be on it's way to you. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43037-problem-with-safe-alarm/page/3/#findComment-487717 Share on other sites More sharing options...
james.wilson Posted August 15, 2019 Share Posted August 15, 2019 Agreed old skool redcare needs a bt line. I'd clarify your signalling device with the company securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/43037-problem-with-safe-alarm/page/3/#findComment-487718 Share on other sites More sharing options...
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