that part of the alarm is active all the time unless you isolate it temporarily with the shunt module. Maybe concern about little ones finding a key and getting to them

8 minutes ago, Davawirral said:

I'm going to contact the original installer as I want to keep the monitoring which I think is something called redcare as there is a little telephone thing that says BT Redcare. I just don't understand why it keeps going off when I open the safe doors when the rest of the alarm in the building is off. It's confusing! 

 

Somebody spent £100's to put the 24hr circuits on the gun cabinet, 

 

The little thing marked redcare is probably just a block terminal...

 

The alarm is always working... there's set & unset but no off

Edited August 14, 20196 yr by MrHappy

Is the white thing on the door of the safe apart of the alarm it just says Honey well? Cheers for all your help guys hopefully someone will come out and sort it out tomorrow then we can make sure the keys are locked away aswell 

I would assume its a limpet

No idea what that is but guys hopeful have it sorted by tomorrow with a little luck 

15 minutes ago, james.wilson said:

I would assume its a limpet

 

I think its just a shock, there's optional mounts to cover keyhole but I don't think it magnetic?

8 hours ago, PeterJames said:

Not sure how you come to that conclusion

Cos he is here, why flaff around if you have restrictions

Well the guy from the alarm company came. Apparently you have enter a code and use the key also to disarm the safe from the system when I need access. He said they are going to re-enable the redcare stu thing which he says uses the phone line and mobile network and also the outside box failed its test so they are going to replace that tomorrow they are sorting the paperwork end out first. Just a quick question he said the redcare uses the existing BT line do I have to pay line rental for the phone line even though we use Virgin Media? Cheers 

If he actually means Redcare STU it will need a BT (Openreach PSTN) line to connect to the Redcare exchange.

Most likely it's some other GPRS/GSM based BT Redcare product (aka Agile or Secure) which if dual path would just need any PSTN line or Ethernet connection.

Worth clarifying with there office what unit and ATS grade you are having reconnected and will be paying for.

You will also want all the ARC details and update keyholder details paperwork which will likely be on it's way to you.

Agreed old skool redcare needs a bt line. I'd clarify your signalling device with the company