id the manager code won't enable engineer access and you don't have rss access id say it needs a default

8 minutes ago, james.wilson said:

id the manager code won't enable engineer access and you don't have rss access id say it needs a default

Crazy! You live and learn I guess. 

 

At least I've got my five posts (-:

21 hours ago, Leemh99 said:

Its not just the zones, there's outputs hanging of it all over the place. AV, speakers, some sort of pager system, detector leds, the list goes on.. Defaulting is going to be a nightmare. 

 

Fair enough, sounds like a nightmare....

Did it happen last thing on a Friday by any chance? :-)

Sorry, super busy lately.

 

Op, do you have any old serial rs232 lead?  You can reset with RSS, but you need to be able to connect somehow.

 

Alternatively, and for cases where RSS is locked out, I also have a special Ethernet module, which allows browser based access to log in as remote like with the special engineers keypad.

 

I suppose it depends if you can wait a couple of days to fix it.  Any Ethernet, or pstn dial in enabled on the system?

I'm back Monday now but have

6 hours ago, GalaxyGuy said:

Sorry, super busy lately.

 

Op, do you have any old serial rs232 lead?  You can reset with RSS, but you need to be able to connect somehow.

 

Alternatively, and for cases where RSS is locked out, I also have a special Ethernet module, which allows browser based access to log in as remote like with the special engineers keypad.

 

I suppose it depends if you can wait a couple of days to fix it.  Any Ethernet, or pstn dial in enabled on the system?

Hi Galaxy Guy, 

 

I've managed to get hold of a RS232 lead but do not have the software. Is it easy to get hold of if I get my office on the case 1st thing. I've put them off until the morning so unless an alternative comes up I'll have to go in early doors and bite the bullet and default. 

 

Not sure if it's RSS locked or ptsn or ethernet it's enabled. It's signals via dualcom but has AV devices all over the place that are no longer in use. 

1 minute ago, Leemh99 said:

I'm back Monday now but have

Hi Galaxy Guy, 

 

I've managed to get hold of a RS232 lead but do not have the software. Is it easy to get hold of if I get my office on the case 1st thing. I've put them off until the morning so unless an alternative comes up I'll have to go in early doors and bite the bullet and default. 

 

Not sure if it's RSS locked or ptsn or ethernet it's enabled. It's signals via dualcom but has AV devices all over the place that are no longer in use. 

Also do you need access or is system currently working? 

 

If working not sure you want to do it at the moment 

What do. you mean access? The system is currently fully working but any issues then we are screwed basically. 

 

The plan was to get in early in the morning and default before visitors start arriving. This is a massive national trust Abbey. We ran the risk of leaving over the weekend and had no issues as of yet. 

5 hours ago, Leemh99 said:

What do. you mean access? The system is currently fully working but any issues then we are screwed basically. 

 

The plan was to get in early in the morning and default before visitors start arriving. This is a massive national trust Abbey. We ran the risk of leaving over the weekend and had no issues as of yet. 

Sorry I meant if you don't need access now leave it alone , that way no need to look like a Muppet and sweat if you mess it up

 

When something goes wrong then your ready for it 

 

 

But I would do it on the bench with another panel or are you less than me only one dimension on the books ?

 

I only have one 520 lol

 

Surley you have a panel you can try it on ?

long shot, but before defaulting

 

try powering down whilst in day mode,

 

if your eng code will silence the panel when restarted it may let you into eng mode

46 minutes ago, al-yeti said:

Sorry I meant if you don't need access now leave it alone , that way no need to look like a Muppet and sweat if you mess it up

 

When something goes wrong then your ready for it 

 

 

But I would do it on the bench with another panel or are you less than me only one dimension on the books ?

 

I only have one 520 lol

 

Surley you have a panel you can try it on ?

Yeah this is our one and only 520.. Bench test is out of question and have no spare to test on.

We have a keypad out of the way I can work from.

I use to work for ADT about 10 years ago so I'm pretty familiar with Galaxy's but have never come up against anything like this! 

 

 

 

 

43 minutes ago, MrHappy said:

long shot, but before defaulting

 

try powering down whilst in day mode,

 

if your eng code will silence the panel when restarted it may let you into eng mode

Its looking likely default is the only way so will give this ago 1st. If it works I'll let you know :-)