Bullet941 Posted January 31, 2019 Share Posted January 31, 2019 Hello i had a risco agility 3 installed around 18 months ago , very impressed with it until now, not sure if there’s a fault or just needs a reset, to me it’s not user friendly , meaning that I cant find the info and fix this myself, in the first instance I’d prefer to understand the system rather than get the the installer back, they also don’t have a customer service or technical helpline , can anyone direct me to a website to download fault finding etc. ? Thank you Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42636-agility-3-no-customer-service/ Share on other sites More sharing options...
al-yeti Posted January 31, 2019 Share Posted January 31, 2019 40 minutes ago, Bullet941 said: Hello i had a risco agility 3 installed around 18 months ago , very impressed with it until now, not sure if there’s a fault or just needs a reset, to me it’s not user friendly , meaning that I cant find the info and fix this myself, in the first instance I’d prefer to understand the system rather than get the the installer back, they also don’t have a customer service or technical helpline , can anyone direct me to a website to download fault finding etc. ? Thank you What's wrong with it anyway? There's no fault finding guide for it either , most pros don't install them Better get installer back and pay that's the way it is with the agility Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42636-agility-3-no-customer-service/#findComment-482458 Share on other sites More sharing options...
MrHappy Posted January 31, 2019 Share Posted January 31, 2019 press the button..... & it speaks ? Mr Veritas God Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42636-agility-3-no-customer-service/#findComment-482460 Share on other sites More sharing options...
sixwheeledbeast Posted January 31, 2019 Share Posted January 31, 2019 Maybe I misunderstand the issue but customer service should be provided by the installer. Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42636-agility-3-no-customer-service/#findComment-482461 Share on other sites More sharing options...
PeterJames Posted January 31, 2019 Share Posted January 31, 2019 Have you tried switching it on and off again? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42636-agility-3-no-customer-service/#findComment-482462 Share on other sites More sharing options...
Bullet941 Posted February 2, 2019 Author Share Posted February 2, 2019 Hi sorry for the delayed response , when pressing the button in main unit its saying faults external sounder Loss and on the event log “supervision loss sounder 1# “and , when trying to set he alarm it says “partition 1 in alarm check last alarm” partition 1 I think is the front door , this stops it from being set. So would the external sounder need battery’s ? Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42636-agility-3-no-customer-service/#findComment-482483 Share on other sites More sharing options...
sixwheeledbeast Posted February 2, 2019 Share Posted February 2, 2019 Probably Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42636-agility-3-no-customer-service/#findComment-482484 Share on other sites More sharing options...
MrHappy Posted February 2, 2019 Share Posted February 2, 2019 & I bet you thought I was taking the piss... probably needs battery's, however the unit may have failed, or just require relearning. Personally I recommend trying to nail your installer down on a price to replace all battery's as here's a scan of the factory fault finding guide- 1 Mr Veritas God Link to comment https://www.thesecurityinstaller.co.uk/community/topic/42636-agility-3-no-customer-service/#findComment-482485 Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now