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Bullet941

Agility 3 - no customer service

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Hello

 

i had a risco agility 3 installed around 18 months ago ,  very impressed with it until now,  not sure if there’s a fault or just needs a reset, to me it’s not user friendly , meaning that I    cant  find the info and fix this myself, in the first instance  I’d prefer to understand the system rather than get the the installer back, they also don’t have a customer service or technical 

helpline ,  can anyone direct me to a website to download fault finding etc. ? Thank you 

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40 minutes ago, Bullet941 said:

Hello

 

i had a risco agility 3 installed around 18 months ago ,  very impressed with it until now,  not sure if there’s a fault or just needs a reset, to me it’s not user friendly , meaning that I    cant  find the info and fix this myself, in the first instance  I’d prefer to understand the system rather than get the the installer back, they also don’t have a customer service or technical 

helpline ,  can anyone direct me to a website to download fault finding etc. ? Thank you 

What's wrong with it anyway? There's no fault finding guide for it either , most pros don't install them 

 

Better get installer back and pay that's the way it is with the agility 

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Hi sorry for the delayed response ,  when pressing the button in main unit its saying faults external sounder Loss and on the event log “supervision loss sounder 1# “and , 

when trying to set he alarm it says “partition 1 in alarm check last alarm”  partition 1 I think is the front door , this stops it from being set.  So would the external sounder need battery’s ? 

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& I bet you thought I was taking the piss...

 

probably needs battery's, however the unit may have failed, or just require relearning.

 

Personally I recommend trying to nail your installer down on a price to replace all battery's

 

as here's a scan of the factory fault finding guide-

 

can-of-worms.jpg.330c91ce626166b683eecc1ca7fdb24b.jpg

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