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New Install Premier 48-W


eky

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Can you not do level 1, 2 and 3 support.

Only (and keep this away from sales) allow the proper lads access to go straight to level 3?

 

That i hope will be the end result, still gathering data and anylising exactly what type of calls we get and from who

amealing@texe.com

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I enjoy it, makes a change from the usual day to day stuff and also lets us get up to date on the new version before screwing one to the wall rather than finding out on the fly.

 

Takes up a lot of unpaid time though . . .

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I didn't say we had stopped support for DIY or indeed new installers you can usually tell in a minute or so who they are, it's just that we are now monitoring the calls we get, whos calling, the subject matter, and how we deal with people based on the answer to the question about registration details, more work needs to be done, but the endgame will be priority for registered pro installers, and if we continually get calls from so called pro's, making sure we do the training required to bring them up a level. You would be surprised the % of calls we get from so called pro installers on the most basic issues, i know you guys want to get through real quick and get the answer, and to be fair a lot of the guys from places like this do not what they are doing, and only ring as a last resort.

 

Monitoring of calls also highlights potential issues with the way we implement things on our equipment, it could be argued that we don't do everything the right way, so if we get 40 calls a month on how to enable SIA reporting over IP, maybe the way we do it is not correct.

 

Well said Adrian

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That i hope will be the end result, still gathering data and anylising exactly what type of calls we get and from who

we have a 1 off radio job to do, it's tearing me apart!  the only radio we've seen that actually works and does what it should do is Ricochet so this is what we've specced.  Wonder if we'll need to ring tech??  Be funny if they wouldn't talk to us!

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If it goes against your bm then refuse, what about carrying spares just for one job? Either false economy or the customers will be let down with lack of engineering familiarity and spares.

Nothing is foolproof to a sufficiently talented fool.


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