Wyatthaplo Posted November 10, 2011 Share Posted November 10, 2011 A while back a very high profile customer wanted us to check his alarm just before he went away for a week. He had had a fault several days before which was due to a low GSM. when this happened to me. I arrived on site and the Premier panel had an ATS path fault. Polled the gsm both lines where fine, still showed ATS path fault Technical recommended a powerdown/up of the system. This did not clear the ATS fault. Then I turned off the ATS monitoring completely, no change so i rebooted no change. They then instructed me to disable the com300 in the com port set up as we were not using one, and reboot. No luck. Then they recommended to disconnect the GSM unit and reboot again nothing. In the end i had to physical take the GSM off the footprint, reboot, this cleared the fault. Then power down and plug back on the gsm and power up again. This sorted it......Or so I thought. I sent a bunch of signals all together and they got them so I dutifully left. 45 mins later, at like 5pm, got a call the customer had to go back to the house as they had an intruder signal. The panel showed nothing at all. Can anyone guess what had happened??? Work Website: http://www.welch-group.co.uk/ Personal Blog: http://wyatthaplo.blogspot.com/ Link to comment Share on other sites More sharing options...
MrHappy Posted November 10, 2011 Share Posted November 10, 2011 Can anyone guess what had happened??? wrong system, eg its works & he assumes its home Mr Veritas God Link to comment Share on other sites More sharing options...
fozzies Posted November 10, 2011 Share Posted November 10, 2011 Bet it was those pesky aliens again! Link to comment Share on other sites More sharing options...
kwc Posted November 10, 2011 Share Posted November 10, 2011 Signal still in Q to arc and went through after put back into service? Link to comment Share on other sites More sharing options...
Wyatthaplo Posted November 11, 2011 Author Share Posted November 11, 2011 Nope something much simpler. Ill say tonight give a few more people a go Work Website: http://www.welch-group.co.uk/ Personal Blog: http://wyatthaplo.blogspot.com/ Link to comment Share on other sites More sharing options...
james.wilson Posted November 11, 2011 Share Posted November 11, 2011 you missaligned the left pins and a pin4 became a pin3? securitywarehouse Security Supplies from Security Warehouse Trade Members please contact us for your TSI vetted trade discount. Link to comment Share on other sites More sharing options...
breff Posted November 11, 2011 Share Posted November 11, 2011 pin3 programmed wrong? The opinions I express are mine and are usually correct! (Except when I'm wrong)(which I'm not) Link to comment Share on other sites More sharing options...
9651 Posted November 11, 2011 Share Posted November 11, 2011 This a Redcare plug on gsm? Link to comment Share on other sites More sharing options...
alterEGO Posted November 11, 2011 Share Posted November 11, 2011 Piss poor engineer is my guess. Link to comment Share on other sites More sharing options...
norman Posted November 11, 2011 Share Posted November 11, 2011 lol Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
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