Hi guys, unfortunately i am in a bit of a predicament. I have the Texecom Premier installed at my property and has been working fine for nearly 5months, however a few days ago the alarm went off and i can not reset it without Anti Code reset. The panel comes up with a code and asks to call ARC centre, i am not a member of any ARC. How do i reset the alarm? I have called the company that sold me the alarm and he says hes not very familiar with that alarm (great) and i'm waiting for a phone call back, it's been over a week now. Any help is much appreciated and will let me and the mrs sleep peacefully at night. Thanks in advance.

The installer should be able to alter this parameter in the programming menu.

Is it bells only?

Premier's come out the box with anti-code reset enabled because its a proper graded panel, you need the installer to come around and disable the feature in the engineering programming menu's

If the installer just gives you a reply to what the keypad quotes, you will encounter the same problem again next time it activates

Classic story of installer not knowing what he was doing, probably used to veritas series which didn't have enough zones for the job and decided to stick in a premier, saw this happen before.

Were you sold the equipment or was the alarm installed by the alarm company?

Classic story of installer not knowing what he was doing, probably used to veritas series which didn't have enough zones for the job and decided to stick in a premier, saw this happen before.

Sorry but if you aint used to real intruder kit you dont make the basic mistake of specifying more than 8 zones-cowboy!...........

get a new firm in, what area you in

Sorry but if you aint used to real intruder kit you dont make the basic mistake of specifying more than 8 zones-cowboy!...........

How do you come to the conclusion that I am a cowboy ?? And where did I say that I installed anything but 'real intruder kit'.

I have called the company that sold me the alarm and he says hes not very familiar with that alarm (great) and i'm waiting for a phone call back, it's been over a week now.

They do not want your custom and don't really deserve it IMO.

I would as mentioned, find an approved company (that use Premier preferably) to takeover and check the system.

They can then correctly program the system for your needs.

How do you come to the conclusion that I am a cowboy ?? And where did I say that I installed anything but 'real intruder kit'.

I don't think Rulland meant that you were the cowboy but that anyone who made that mistake was.

Edited February 20, 201115 yr by CerbNI