50 minutes ago, MrHappy said:

 the internet was designed for angry rants

Ha Ha, yes completely get that, and it's true to an extent , nevertheless many companies on TrustPilot have excellent reviews.

 

52 minutes ago, MrHappy said:

You probably don't have a maintenance contract

Actually we did have one, paid a few hundred pounds for it from memory.  Just found the new outfit rude and unhelpful.   Always try to be polite and courteous , and expect same back.

 

54 minutes ago, MrHappy said:

won't take any new ones on

Interesting, thanks.   We are considering binning the whole system and starting again, just reluctant to throw away the initial investment made.   We almost have it working again, just need to replace a load of CR123 batteries.

For anyone else's benefit , think we have the final answer to why the Configuration Software will not connect.

 

Below from the Risco FAQ section.

 

Seems if the panel is connected to the Risco cloud via the IP channel ( and our panel is, with valid subscription ), the the Configuration Software cannot connect to the panel.

 

Sort of reluctant to test / confirm this by disconnecting the panel from the Risco Cloud in case Risco then say " you can't reconnect , you are an end user etc etc"

16 minutes ago, kraftphone said:

Interesting, thanks.   We are considering binning the whole system and starting again, just reluctant to throw away the initial investment made.   We almost have it working again, just need to replace a load of CR123 batteries.

 

The control panels do odd things with age, defaulting & reprogramming can cure it (for a while)

 

Alarm panels ain't consumer products, the manufactures are quite modest setups without the resources to support the end user,

stuff like apps are under developed as they provide little or no income

 

Alarm system aimed at the DIY market... lets say I'd rather have herpes than a Yale or ERA or whatever... alarm

8 minutes ago, MrHappy said:

Alarm system aimed at the DIY market... lets say I'd rather have herpes

So do the RING security systems have any known diseases  ?

 

https://en-uk.ring.com/products/alarm-security-5-piece-kit-gen-2-indoor-cam-gen-2

 

It's ungraded DIY tat that sends all your data to Amazon?

3 hours ago, kraftphone said:

For anyone else's benefit , think we have the final answer to why the Configuration Software will not connect.

 

Below from the Risco FAQ section.

 

Seems if the panel is connected to the Risco cloud via the IP channel ( and our panel is, with valid subscription ), the the Configuration Software cannot connect to the panel.

 

Sort of reluctant to test / confirm this by disconnecting the panel from the Risco Cloud in case Risco then say " you can't reconnect , you are an end user etc etc"

Dude just use the alarm until you can't , why you need confin software to connect when you can manually do it all?

 

I would say bin it you sound like a competent diyer ....

9 hours ago, kraftphone said:

So do the RING security systems have any known diseases  ?

 

- infectious laughter ??

 

Local to me there's one on a "Jewellers", 

 

They must be uninsured as there will be a requirement to have a proper graded alarm holding a police URN to Intruder & Hold Up for the insurer to provide cover ?

 

You needed graded equipment designed for the UK market,  most the stuff the proper alarm co's use is sold to every tom, dick & harry...

 

Having an expensive set of marples chisel dose'nt make any one a joiner ? 

 

 

Have a look at ring hq it won't have a ring system protecting it

5 minutes ago, james.wilson said:

Have a look at ring hq it won't have a ring system protecting it

 

Yale ?

I'll let you do the stalking. At bell shape I'm going adt