kraftphone

So do the RING security systems have any known diseases ? https://en-uk.ring.com/products/alarm-security-5-piece-kit-gen-2-indoor-cam-gen-2

For anyone else's benefit , think we have the final answer to why the Configuration Software will not connect. Below from the Risco FAQ section. Seems if the panel is connected to the Risco cloud via the IP channel ( and our panel is, with valid subscription ), the the Configuration Software cannot connect to the panel. Sort of reluctant to test / confirm this by disconnecting the panel from the Risco Cloud in case Risco then say " you can't reconnect , you are an end user etc etc"

Ha Ha, yes completely get that, and it's true to an extent , nevertheless many companies on TrustPilot have excellent reviews. Actually we did have one, paid a few hundred pounds for it from memory. Just found the new outfit rude and unhelpful. Always try to be polite and courteous , and expect same back. Interesting, thanks. We are considering binning the whole system and starting again, just reluctant to throw away the initial investment made. We almost have it working again, just need to replace a load of CR123 batteries.

Thanks for the kind advice. As explained in the original post, the company who installed it were fine, never had any problems. Unfortunately they got taken over by an outfit we found terrible, rude, and completely uninterested in looking after us. There is zero chance we will deal with them. We don't want to maintain this alarm system but in the absence of an installer , have no choice. Thanks again.

Probably eventually end up doing that, as the one thing that is not on the cards is going up ladders, find that fairly terrifying.... and the bell box batteries need done

Completely understand what you're saying, but to be honest see no reason at all what someone with competent skills can't maintain a Risco system , at least the type we have. There is nothing complex whatsoever about it

Thanks for the answers above, highly appreciated. Have discovered the issue with the IP card. Connected a stand alone 5 port network switch to he router, then connected the Agility 3 to the stand alone switch, instead of directly to the router switch ports. The Agility is now pingable, and it is connecting fine to the Risco Cloud and can be seen online via the Risco App. The router is a bog standard Fritzbox, quite a new model with up to date firmware. This suggests that the Risco IP card is probably not compliant with TCP/IP standards. The configuration software ( version 4.1 ) still does not connect, although looking at it, everything the CS software does, can also be done at the panel anyway. The software just makes config backups etc possible. Tried to update the firmware , but it asks for "special password" and accepts only numerical input. The installer pass and Grand Master pass not accepted. Reading around, it seems if we email Risco for the firmware password, they are unlikely to supply it ??? Indeed Trustpilot rate Risco as POOR, with a staggering 83 percent of reviewers giving them ONE STAR ( it is not possible to give zero stars ). Yes, thanks, that is what we are trying to avoid. We all work hard for our money, it's not great to throw away working kit that cost four figures

Hello, We have an Agility 3 system, installer got taken over and new company are a car crash. Have a paid subscription to Risco cloud, but it stopped connecting, with LAN module error. Got new IP module from eBay , its exact same part number as original RW132IP, just a later revision. Found all the manuals on the net, and used a DIP switch to reset the installer code to access the Programming menus etc. But IP module won't work when set to DHCP, so manually set IP and can see the Agility registered on the router. But still can't connect either to the cloud, or by using the Risco Config Software, v.4 which found on the net. Cannot even ping the IP module, not sure it it supports ping. Read all manuals and fairly sure have everything configured correctly. It has been out of action for a good while, and have a feeling it might have happend when we got a new router. This post linkled below seesm to have almost the exact same problem. Maybe the router needs some setting for this syste, to work ? Or is it a case of just bin this Risco kit and get a new system ? There seems no official support for an end user Would really appreciate any ideas , thanks and sorry if this is now right place to ask.