I've just installed a new Mk4 Openreach Master Socket onto our phone line. I connected BT's line and the auto-dialler's cable directly together at the Master Socket's terminals.  Is this correct?

 

The reason I ask is that after installing the new Master Socket, I did a test activation of the alarm to check that ADT was receiving the signal ok.  ADT confirmed that they received it ok, but when I then did an internet speed test, the speed was almost zero!  I used BT's automatic fault-finding system and after it 'Refreshed' my BT Hub, normal internet speed was resumed.

 

It seems that the auto-dialler somehow upset our internet connection, so is there a better way to connect it? 

 

Thanks!  Tim

No.

PSTN stuff needs to be filtered and the modem/router would be the only device unfiltered. Assuming this is a xDSL connection.

You should also beware Openreach don't like you messing with their equipment and will charge if they find an issue with it.

 

1 hour ago, Bunster said:

I've just installed a new Mk4 Openreach Master Socket onto our phone line. I connected BT's line and the auto-dialler's cable directly together at the Master Socket's terminals.  Is this correct?

 

The reason I ask is that after installing the new Master Socket, I did a test activation of the alarm to check that ADT was receiving the signal ok.  ADT confirmed that they received it ok, but when I then did an internet speed test, the speed was almost zero!  I used BT's automatic fault-finding system and after it 'Refreshed' my BT Hub, normal internet speed was resumed.

 

It seems that the auto-dialler somehow upset our internet connection, so is there a better way to connect it? 

 

Thanks!  Tim

As swb says put the filter on and put the dialler on the extension side terminals 

 

This will all work until you switch to full fibre and the dialler becomes useless 

Thanks SWB - point taken!

 

Al-yeti:  Not sure what you mean by "extension side terminals" 

 

Attached picture of the unit.  Presently, BT line and alarm dialler going to the internal terminals.  Phone and router plugged into the front.  Where exactly should the alarm dialler wires go?

 

Thanks!

13 minutes ago, Bunster said:

Thanks SWB - point taken!

 

Al-yeti:  Not sure what you mean by "extension side terminals" 

 

Attached picture of the unit.  Presently, BT line and alarm dialler going to the internal terminals.  Phone and router plugged into the front.  Where exactly should the alarm dialler wires go?

 

Thanks!

I thought this socket had four terminals 

 

Two on the main incoming where line is where you said you put it, other terminals are normally behind first cover and don't work unless the cover is put back on 

 

 

 

You are right!  Three terminals marked 5 3 2.

 

So which ones should I connect the two auto-dialler wires to?

2 and 5, 3 is ring

Got it. Many thanks to all!

9 hours ago, Bunster said:

 Many thanks to all!

But I didnt help?

11 hours ago, PeterJames said:

But I didnt help?

Yes you did, Peter.  I was including you!