We inherited a Texecom Premier Elite 48 W Live alarm system when we bought our current house a few months ago.

We were left no instructions or manuals and don't know who installed it.

It has never worked and just displays a message ' System Alerts' and then when we enter the code we were given the message reads ' You need a user to enable access'.

 

We tried Texecom who refused to help suggesting we contact one of their installers.

We have emailed tow installers and had no replies.

 

So before we confine the system to the bin, can anyone here assist with information about how we reset the system and get it working.

 

Here's hoping ?

31 minutes ago, pewe said:

It has never worked and just displays a message ' System Alerts' and then when we enter the code we were given the message reads ' You need a user to enable access'.

 

1234 ?

16 minutes ago, MrHappy said:

 

1234 ?

I assume that that is a code to enter to get past the messages - tried that already and it doesn't work unfortunately

that's the default engineering code.

 

its asking for user to allow you to enter engineering 

2 hours ago, pewe said:

I assume that that is a code to enter to get past the messages - tried that already and it doesn't work unfortunately

You won't get it working 

19 minutes ago, al-yeti said:

You won't get it working 

 

I always thought when you purchased a house you got the certs for the recent testing of the electrics, heating & alarm ect.. ?

It it's likely working and it just needs setting up for you. Best to persist with finding a Texecom installer really.

Sounds like you are entering the engineers code not the user code., if your getting that message.

 

4 hours ago, MrHappy said:

 

I always thought when you purchased a house you got the certs for the recent testing of the electrics, heating & alarm ect.. ?

Not alarm no

I'd continue though as what you have inherited is decent. It's a prosumer type system and there is plenty that can work on it. Have you not got any codes from the previous? 

5 hours ago, al-yeti said:

Not alarm no

 

A half decent surveyor would ensure you did ?