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Problem with Texecom Smartcom


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Hi 

I recently purchased a Texecom 64-W wireless kit Version 5 and a Smartcom module for APP connection. The problem I am having is that when I try to generate an APP code by "Enable Texecom Connect APP" for an APP passcode to be generated, it eventually comes back with "NO CARRIER" meaning no access to the Cloud.  I have Virgin media business broadband at home as it's where  I run my business from and according to Texecom tech support, Websafe has to be disabled to allow access for the Smartcom to the Cloud. I was told to get the client to log into their Virgin Media account online and to disable Websafe.

 

Has anybody come across this before connecting via Virgin Media.

 

PLEASE HELP!!!

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Only way is to try it

 

https://www.virginmedia.com/help/how-to-use-websafe

 

Also possible you could change the DNS setting on the smart com if it let's you to 8.8.8.8 the usual lol and see if that helps , I didn't know your panel well so not sure what settings are available

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Never had this issue but I would imagine there is some allow list somewhere that you can add *.texe.com to if you didn't want to disable their Websafe.

Although ISP provided routers are generally junk so maybe not.

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4 minutes ago, Angel2003 said:

Thanks guys for your replies 

 

Why can't it just be straight forward like Visonic and Pyronix for crying out loud.  WHAT IS IT ABOUT TEXECOM 

Because reality even though it's "meh" texecon isn't DIY friendly

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59 minutes ago, al-yeti said:

Because reality even though it's "meh" texecon isn't DIY friendly

 

best selling, i quite different from best product

 

they also tinker for the sake of tinkering & make stuff worse

 

 

Mr😀 Veritas God

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DEFINATELY NOT DIY, RIGHT ABOUT THAT. DONT EXPECT IT TO BE 

 

Never had issues with other manufacturers equipment in regards to websafe ****

 

Just Texecom. 

 

Been in the game since 1988. Getting a bit inpatient in me old age. Did use texecom near enough everyday when hardwired systems were the only way to get things done. 

 

Hope to get my head round it sooner or later before having a stroke.

 

Gotta go commission one this morning. Customers gor a Plusnet router, so hopefully should be out of there within an hour

 

 

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2 hours ago, Tony Christophis said:

Been in the game since 1988.

 

unlucky..... 

 

If its new install set your smartcom up to provide a freecloud a/c at home / work

 

then your taken a proven set up on site 

 

( I find a lot of time is wasted messing around with apps, routers  ect... for little of no income) 

Mr😀 Veritas God

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