30 minutes ago, al-yeti said:

Keypad or control box?

I think you have to put it all in 

Understand , do you know who can help? thanks

10 minutes ago, mariorainy said:

Understand , do you know who can help? thanks

 

Its either the Equaliser or the A-Team ?

 

TBH I've had a drink & are getting a bit mixed up...

Will Galaxy Dimension programming cable help ? Will I be able to upload newer firmware and then get default codes from the system ? thanks

29 minutes ago, mariorainy said:

Understand , do you know who can help? thanks

Local engineer probably can default it for you 

local engineers dont use this brand...no help from them

 

Have you tried the default engineers code / master code?

 

On 24/08/2020 at 22:30, mariorainy said:

local engineers dont use this brand...no help from them

 

Pretty much everyone knows galaxy, if they dont know it its like saying they have never heard of ford as a mechanic. Not knowing it well is different. IMO people should specialise do what they do and do it well, not ive seen one of these before how hard can it be. Got the same issue with my Bosch Boiler at home, needed a specialist and after a while found one. 

Just for the update and help for other people : reflashing firmware solved the problem. thanks

Thanks for the follow up