Hi, 

 

I have recently cancelled subscription to ADT, now my pm360r alarm keypad beeps constantly and has an orange warning triangle and troubleshooting error of plnk communication error. 
 

does anyone know how to permanently clear this or just stop the beeping? 
 

I still need use of the alarm but stopping the beeping would be great. 
 

thanks 

2 minutes ago, Lak said:

Hi, 

 

I have recently cancelled subscription to ADT, now my pm360r alarm keypad beeps constantly and has an orange warning triangle and troubleshooting error of plnk communication error. 
 

does anyone know how to permanently clear this or just stop the beeping? 
 

I still need use of the alarm but stopping the beeping would be great. 
 

thanks 

You need engineer access to switch off the coms , there's a few trade DIY visonic experts here , they may comment soon 

Your unlikely able to fix it yourself.

The comms module will need disabling in the engineers menu.

You either need to get ADT to remove it or find an engineer that works on Visonic to remove it.

Bear in mind support for ADT Visonic maybe limited when it comes to parts, ADT models are not compatible with standard Visonic if you need replacements.

20 hours ago, Logan said:

I assume that you don't know the engineer code       if you know the engineer code you can log in as a engineer and change the communication settings to not used

 

If you don't know the engineer code the panel will require defaulting  (or replacing if engineer locked)

Hi, 

 

no I don’t have the engineer code, I will see if ADT would give me it (doubt it highly though). You mentioned defaulting, so that can be done without the code? Could I do that or need to call professional in? 

2 minutes ago, Lak said:

Hi, 

 

no I don’t have the engineer code, I will see if ADT would give me it (doubt it highly though). You mentioned defaulting, so that can be done without the code? Could I do that or need to call professional in? 

They wont give you it but they should default it for you for a charge of course. 

45 minutes ago, Lak said:

Hi, 

 

no I don’t have the engineer code, I will see if ADT would give me it (doubt it highly though). You mentioned defaulting, so that can be done without the code? Could I do that or need to call professional in? 

ADT don't lock there panels , or I haven't seen they do , so of you can work it out then yes you can default 

 

And then take 6months- a year getting it back to how it should work 

 

Shouldn't matter if security isn't that important

40 minutes ago, al-yeti said:

ADT don't lock there panels , or I haven't seen they do , so of you can work it out then yes you can default 

 

And then take 6months- a year getting it back to how it should work 

 

Shouldn't matter if security isn't that important

So defaulting the system will create problems? 
 

having the alarm working to arm everyday as it is currently is v important. 

question OP, if its very important why have you cancelled the support etc on it?

7 minutes ago, Lak said:

So defaulting the system will create problems? 
 

having the alarm working to arm everyday as it is currently is v important. 

Yes

 

So then get new engineer or new system some how 

1 hour ago, Lak said:

 

having the alarm working to arm everyday as it is currently is v important. 

Then why did you cancel the contract? If it goes wrong you're not covered, ADT generally dont fit external sounders so if you have a burglary, no one will hear it.