Hi I have a Samsung 1673d dvr with a Galaxy 96 alarm system i have setup an intruder output from the galaxy to trigger the dvr which I have then selected 2 cams to email me with pics on alarm but for some reason is no longer sending any pics when in the dvr menu in mailing service it is all setup with my email address and server settings ok

but when i do an email test it comes up, Failed to test. Unknown Error.

everthing else works fin any suggestions please.

8 minutes ago, bjj said:

Hi I have a Samsung 1673d dvr with a Galaxy 96 alarm system i have setup an intruder output from the galaxy to trigger the dvr which I have then selected 2 cams to email me with pics on alarm but for some reason is no longer sending any pics when in the dvr menu in mailing service it is all setup with my email address and server settings ok

but when i do an email test it comes up, Failed to test. Unknown Error.

everthing else works fin any suggestions please.

You set router up ? What happens if you set router to dmz "temporarily" on that ip

hi thanks for the reply i can connect through a local ip and remotely through Ipolis DDNS it's just the emails from the dvr not getting through to me

Email host rejecting your SMTP requests? Some change at the host end like 2FA?

thanks but not sure what you mean is this not possible or do i need to enter more settings for the SMTP.

Well the DVR is acting like an email client (so Outlook, Thunderbird etc) you don't (usually) need to mess with router settings for outbound traffic. You wouldn't port forward or DMZ a PC to send mail for example.

Therefore I imagine your email provider has somehow changed how they accept your DVR's messages, this could be a list of things your password or server is incorrect or some new 2FA feature or a security settings or spam settings blocking a type of client.

You'll have to break down the problem to find out where in the chain sending the email fails.

Generally I wouldn't ever bother with emails from CCTV as it's unreliable and easy to defeat, more hassle than it's worth for the effort IMO.

using a gmail account and the mailbox is full due to sent items?

Samsung are a pain to setup email 

 

For general use email is good, i use some to report network loss etc 

 

Unlikely to be the email provider as you could use another DVR different make and it will always work , you probably have changed something and need to break it down as swb says 

 

Recently when O2 and others were working on there network ipolis was not working or sometimes other functions would not work because of how Samsung drs work , following day back to normal 

I assume free email a/c from gmail or whatever ?

yes i could try using my virgin media account to see if that works