Fitted system 2weeks ago no problems all good 

programmed all ok just had call customer says zone 14 back door prom erro can’t set 

I’ve gone to site I’ve deleted zone relearn zone and 3 days later comes back to same fault did same thing delet relearn and new battery in device gone away within two hours back to same fault I’ve ordered new contact to replace but it bugging why is it doing this the door is only  10 foot away from panel ??? Any ideas anyone ?

Swap the contact with another one if the fault moves with the contact its faulty

I would suggest it’s faulty, is it a slimline contact or the big long one?

I assume once you learnt it you gave it mesh time and it walk tests ok?

2 hours ago, sjsturner said:

I assume once you learnt it you gave it mesh time and it walk tests ok?

I hope hkc mesh is better than this ......

18 minutes ago, al-yeti said:

I hope hkc mesh is better than this ......

Rick ‘o’ Shea is great, if you are replacing a device then it’s a slight drag waiting but there’s always things to do, on a new install I’m normally doing paperwork whilst that is going on.

 

You can't have a stable mesh network without each device establishing itself with each other.

 

1 hour ago, al-yeti said:

I hope hkc mesh is better than this ......

It’s not all going to be mesh I was told just the data links, so existing wireless stays the same.

Ok I was told different devices

as above Afaik the devices stay the same you add them as / if needed