Mark Summers Brocklesby

Fitted system 2weeks ago no problems all good programmed all ok just had call customer says zone 14 back door prom erro can’t set I’ve gone to site I’ve deleted zone relearn zone and 3 days later comes back to same fault did same thing delet relearn and new battery in device gone away within two hours back to same fault I’ve ordered new contact to replace but it bugging why is it doing this the door is only 10 foot away from panel ??? Any ideas anyone ?

Hi every one got problem I’ve got a panel to go look at but no manual and it keypad has power and at top It has 1 to 8 zones power light on right and on the left day light attackunder that and tamper under that the key pad numbers are useal but there is the letter A above number 1 and letter B above number 3 under the number 7 is a sign of a chime symbol and under number 9 is the letter Z ?????? anyone know the panel name or make better still anyone got manual for it install and user thanks