Hi there I'm looking for some advice please. I bought and had fitted the agility 3 alarm system without any contract but have now been told that I need to pay £30 a year to have the app functionality. Is this normal? I was told when buying the unit that there were no hidden costs so I'm suprised to get a letter saying we will be cut off from the cloud unless we pay. Can anyone advise. Thanks

to run a cloud risco need an income,

 

I believe you get 1st yr free ?

 

Proper signalling to an arc can cost £100's 

Risco were the only people doing this for free, every other manufacturer was charging for it. The signals from your panel go to a cloud server and then gets forwarded to your app, all that kit is not cheap, and it was on the cards that it would not be free forever. I was told that it all depended on sales on when they were going to start charging, I am surprised they went as long as they did without charging to be fair.

 

All those cheap Chinese DVR app servers will follow soon 

Wow, my end many are boasting the agility free app 

 

So everyone will get cut off?

 

Excellent.

just run ur really serious business stuff through a free service?

sorry op it always amazes me that people expect lots from a free service. Security of home or business means very little to you then?

Eaton Cloud is free

SPC cloud is free and will very shortly include push notifications

 

Well, currently free anyway.

Edited August 27, 20178 yr by datadiffusion

6 hours ago, PeterJames said:

Risco were the only people doing this for free, every other manufacturer was charging for it. The signals from your panel go to a cloud server and then gets forwarded to your app, all that kit is not cheap, and it was on the cards that it would not be free forever. I was told that it all depended on sales on when they were going to start charging, I am surprised they went as long as they did without charging to be fair.

 

All those cheap Chinese DVR app servers will follow soon 

Thanks for this. Yes it all makes sense I guess. I just wanted to make sure the alarm company that installed it weren't making it up. 

5 hours ago, james.wilson said:

just run ur really serious business stuff through a free service?

sorry op it always amazes me that people expect lots from a free service. Security of home or business means very little to you then?

Home security means everything which is why I went for a security system that had won the awards that it had. Just because a cloud service is free it doesn't mean the system is no good in the same way paying for a cloud service it means you take security seriously or that the service is a good one.

2 hours ago, Groyney said:

Home security means everything

 

You live in a modern house, say less than 30yrs old ?

 

Edited August 27, 20178 yr by MrHappy

8-9p per day to monitor the security of your property! Outrageous!