Home alarm problems and advice?

[datadiffusion]

It would be an easy matter to get virtually ANY other company in and 'crash' the system to remove the communications element.

They will need to reprogram it from scratch, so if they quote 2 hours, that's not unreasonable. It would be a one-time charge (although

we here at TSI would still recommend regular servicing. Well, we recommend monitoring too, but not from idiots!).

 

It should be a labour only charge, they should not need to quote for any parts etc... if the system is only 18 months old.

Edited March 27, 2017 by datadiffusion

[sixwheeledbeast]

Yep you will likely need someone out to do that.

You can remove the line from the system but it may throw line fault errors.

Just because you have cancelled the monitoring it will not stop it dialling out, the messages to the ARC will just be ignored.

[Am89]

So in short I need to get a new company out to remove all the old data and replace with their own data.. even if I stay unmonitored? Any ideas how much this could cost?

 

what if I cut the wire going from the alarm panel to the phoneline? Would alarm still active if an intruder entered the house? 

 

Previously I was paying £16 per month, is that the going rate? 

 

Thanks again 

[datadiffusion]

18 minutes ago, Am89 said:

So in short I need to get a new company out to remove all the old data and replace with their own data.. even if I stay unmonitored? Any ideas how much this could cost?

 

Yes, but it should take no more than 1-2 hours, and require no parts. It's obviously a one-time charge.

 

I don't really know your panel that well - it's possible they won't have to reprogram at all, and can just reset the engineer codes to gain access to the menus and turn off the communicator.

 

But to be fair you are still looking at a minimum charge, so won't make much difference to the cost. It's not 'their' data they will be putting in, just setting up the system, again as if it were only just taken out the box.

 

18 minutes ago, Am89 said:

what if I cut the wire going from the alarm panel to the phoneline? Would alarm still active if an intruder entered the house? 

 

The alarm will either refuse to set and/or make a tone / chirp / chime every now and then to alert you to a cut phone line. I wouldn't do it, if you can get someone in within the week then I would just live with an extra week or two's phone bill.

 

18 minutes ago, Am89 said:

Previously I was paying £16 per month, is that the going rate? 

 

I don't do 'digi' (telephone line) monitoring, but would suggest quite cheap though depends on what other 'services' you do or don't get for that fee.

Edited March 27, 2017 by datadiffusion

[Am89]

Ok fair enough. I'll phone around tomorrow. For £16 per month maintenance was included. It's unfortunate I had so many issues with the previous company but it's minor, these things happen

[al-yeti]

Between £80 to £250 depending on what you want done , so i would think about any extras you want out on the system while your at it 

[james.wilson]

3 hours ago, Am89 said:

Ok fair enough. I'll phone around tomorrow. For £16 per month maintenance was included. It's unfortunate I had so many issues with the previous company but it's minor, these things happen

I think 16 quid is fair for monitoring and maintenance. But I feel you have an issue and that should be resolved on their part not urs.

[PeterJames]

8 minutes ago, james.wilson said:

I think 16 quid is fair for monitoring and maintenance. But I feel you have an issue and that should be resolved on their part not urs.

Id go as far to say cheap 

[james.wilson]

yes I don't know the level of cover etc and taking the op on face value a quid would be to expensive. Assuming your supplier does what they should for digi monitoring its fine. 

[PeterJames]

We are a long way from Scotland but our charge for standard contract (That means parts and  callouts are charged extra) and monitoring digi would be around £30 more per annum or £18.00 per month in other words plus VAT