Hi Fuse/bat. Fault On Eurosec Cpx. I've checked all the fuses and they appear to be ok so I think it needs a new battery. The current one has been there a long time.

 

The issue I'm having is that every hour, on the hour the internal sounder goes off day and night with the Fuse/bat. Fault message. I've got an engineer coming on Tuesday but until then I can't have it going off all the time. Is there a way I can stop or silence it? I have the engineers manual and code but can't work out what I need to do.

Edited August 21, 201510 yr by Legin76

Put the panel into engineer mode and leave it until sorted.

The installer has programmed this feature, I would advise not to touch the panel until the engineer calls to change the battery. Isn't there an engineer who can call today or tomorrow ? Tuesday is not good enough. Do you have a copy of the user instructions ?

I expect it's not on a support contract so Tuesday seems ok to me

Tuesday is exceptional if not on contract imo, most would just give a dial tone...

adt would be out tonight,you would pay for the privilege tho

adt would be out tonight,you would pay for the privilege tho

non contract, non installed system ?

non contract, non installed system ?

yep,get them all the time day or night,more so on intruder your at the back of the queue granted but they will come that day/night

We would attend a non contract same day if possible . would be a hihmgher charge tho.

In fact did one tonight on the way home.Customer managed to smash an MCP to bits

like lwillis says,its money for nowt and you have your foot in the door for a contract (if its decent) or an upgrade,most just want the noise stopped be it a batt change or just power the thing down in and out in 15 mins for ££