Did you then follow the factory restart proceedure?

Yep followed factory restart procedure as well. Still the same.

What you do rekon my chances are of getting a new one off Honeywell?

None if the PCB is scratched and or damaged.

Not as they sent it out.

So repackage tell the retailler what has happened and claim a refund or exchange.

Yep send it back to where you got it. Sounds like its duff.

Yep will give that a shot. for all your help guys

TBH, I'm tempted to get a panel with a remote keypad now as well.....

What are Texecom panels like....or are they all kind of the same?

Edited September 4, 201213 yr by samauty

I personally prefer the R8/R8+ to the Optima, but thats just my pov.

I personally prefer the R8/R8+ to the Optima, but thats just my pov.

Same here

Castle Euro Mini would be my choice and they are a doddle to program.

Euro mini for me but I do like the accenta optima etc, look at the texecom feature list vs a new Honeywell, the accenta imo has a lot more than an r8. Both solid panels though

For a boggo panel you're hard pressed to find better than an Optima IMO. Easy to fit, stupidly easy to program and the keypad looks pretty nice actually - much better than the MK7 or 8. If they fitted it with keyprox they would swallow up the ungraded market but then that would be silly now wouldn't it. The only thing I will say about the compact is that the inbuilt speaker is pants.

I think this would have to be one of the few panels that come from Honeywell duff. Whats the QC date on the PCB out of interest? Would be nice to know how long it's sat on a shelf somewhere.

Edited September 4, 201213 yr by Scotmod