AfyB Posted February 20, 2011 Share Posted February 20, 2011 Hi guys, unfortunately i am in a bit of a predicament. I have the Texecom Premier installed at my property and has been working fine for nearly 5months, however a few days ago the alarm went off and i can not reset it without Anti Code reset. The panel comes up with a code and asks to call ARC centre, i am not a member of any ARC. How do i reset the alarm? I have called the company that sold me the alarm and he says hes not very familiar with that alarm (great) and i'm waiting for a phone call back, it's been over a week now. Any help is much appreciated and will let me and the mrs sleep peacefully at night. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
norman Posted February 20, 2011 Share Posted February 20, 2011 The installer should be able to alter this parameter in the programming menu. Quote Nothing is foolproof to a sufficiently talented fool. Link to comment Share on other sites More sharing options...
reidy Posted February 20, 2011 Share Posted February 20, 2011 Is it bells only? Premier's come out the box with anti-code reset enabled because its a proper graded panel, you need the installer to come around and disable the feature in the engineering programming menu's If the installer just gives you a reply to what the keypad quotes, you will encounter the same problem again next time it activates Quote Hey Ho, Lets Go Link to comment Share on other sites More sharing options...
itesecurity Posted February 20, 2011 Share Posted February 20, 2011 Classic story of installer not knowing what he was doing, probably used to veritas series which didn't have enough zones for the job and decided to stick in a premier, saw this happen before. Quote Link to comment Share on other sites More sharing options...
A-G Posted February 20, 2011 Share Posted February 20, 2011 Were you sold the equipment or was the alarm installed by the alarm company? Quote . . . PM me for access to the SSAIB members discussion area. Link to comment Share on other sites More sharing options...
Rulland Posted February 20, 2011 Share Posted February 20, 2011 Classic story of installer not knowing what he was doing, probably used to veritas series which didn't have enough zones for the job and decided to stick in a premier, saw this happen before. Sorry but if you aint used to real intruder kit you dont make the basic mistake of specifying more than 8 zones-cowboy!........... Quote Link to comment Share on other sites More sharing options...
Adi Posted February 20, 2011 Share Posted February 20, 2011 get a new firm in, what area you in Quote I really can't be ar**** with it anymore. Link to comment Share on other sites More sharing options...
itesecurity Posted February 20, 2011 Share Posted February 20, 2011 Sorry but if you aint used to real intruder kit you dont make the basic mistake of specifying more than 8 zones-cowboy!........... How do you come to the conclusion that I am a cowboy ?? And where did I say that I installed anything but 'real intruder kit'. Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted February 20, 2011 Share Posted February 20, 2011 I have called the company that sold me the alarm and he says hes not very familiar with that alarm (great) and i'm waiting for a phone call back, it's been over a week now. They do not want your custom and don't really deserve it IMO. I would as mentioned, find an approved company (that use Premier preferably) to takeover and check the system. They can then correctly program the system for your needs. Quote Link to comment Share on other sites More sharing options...
CerbNI Posted February 20, 2011 Share Posted February 20, 2011 (edited) How do you come to the conclusion that I am a cowboy ?? And where did I say that I installed anything but 'real intruder kit'. I don't think Rulland meant that you were the cowboy but that anyone who made that mistake was. Edited February 20, 2011 by CerbNI Quote Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted February 20, 2011 Share Posted February 20, 2011 I don't think Rulland meant that you were the cowboy but that anyone who made that mistake was. I agree, I read it as a statement not a dig at you personally! Quote Link to comment Share on other sites More sharing options...
itesecurity Posted February 20, 2011 Share Posted February 20, 2011 I agree, I read it as a statement not a dig at you personally! Sorry, long week. Quote Link to comment Share on other sites More sharing options...
Rulland Posted February 21, 2011 Share Posted February 21, 2011 Morning all, I was grafting all weekend so had an early night yesterday!, and yes the comment was aimed at the 'cowboy' who installs Prems etc and knows naff all about them. Apologies if it seemed I was accusing-not my intent-and thanks guys for defending me. Richard. Quote Link to comment Share on other sites More sharing options...
A-G Posted February 21, 2011 Share Posted February 21, 2011 Before you all condemn the alarm company ..... we don't know yet if they installed it or just sold the kit to the OP. Quote . . . PM me for access to the SSAIB members discussion area. Link to comment Share on other sites More sharing options...
sixwheeledbeast Posted February 21, 2011 Share Posted February 21, 2011 Before you all condemn the alarm company ..... we don't know yet if they installed it or just sold the kit to the OP. I still stand by my statement, you can't leave a customer waiting for a week with no follow up. Quote Link to comment Share on other sites More sharing options...
alterEGO Posted February 21, 2011 Share Posted February 21, 2011 Before you all condemn the alarm company ..... we don't know yet if they installed it or just sold the kit to the OP. Daft however you look at it IMO. ie. selling gear to public or installing equipment you don't support. Or it could be a pro company with coms contract and customer is after a free reset on here we would never know. Quote Link to comment Share on other sites More sharing options...
Cubit Posted February 21, 2011 Share Posted February 21, 2011 I still stand by my statement, you can't leave a customer waiting for a week with no follow up. OP only mentioned 'company'. he could have bought from retail/online if so, not really their fault or problem. Quote Link to comment Share on other sites More sharing options...
A-G Posted February 21, 2011 Share Posted February 21, 2011 OP only mentioned 'company'. he could have bought from retail/online if so, not really their fault or problem. Exactly. I don't like to see members slating "the company" without knowing the facts. There's always 2 sides. Quote . . . PM me for access to the SSAIB members discussion area. Link to comment Share on other sites More sharing options...
Adi Posted February 21, 2011 Share Posted February 21, 2011 unless its a square i know you like poor jokes paul Quote I really can't be ar**** with it anymore. Link to comment Share on other sites More sharing options...
A-G Posted February 21, 2011 Share Posted February 21, 2011 i know you like poor jokes paul Yeah, but not that poor Quote . . . PM me for access to the SSAIB members discussion area. Link to comment Share on other sites More sharing options...
johndoef Posted March 2, 2011 Share Posted March 2, 2011 Hi guys, unfortunately i am in a bit of a predicament. I have the Texecom Premier installed at my property and has been working fine for nearly 5months, however a few days ago the alarm went off and i can not reset it without Anti Code reset. The panel comes up with a code and asks to call ARC centre, i am not a member of any ARC. How do i reset the alarm? I have called the company that sold me the alarm and he says hes not very familiar with that alarm (great) and i'm waiting for a phone call back, it's been over a week now. Any help is much appreciated and will let me and the mrs sleep peacefully at night. Thanks in advance. Get and install wintex on your PC. There is a menu to get the anti code from the number displayed on the keypad. Quote Link to comment Share on other sites More sharing options...
9651 Posted March 2, 2011 Share Posted March 2, 2011 Shouldn't have to though. The 'company' should have set it up properly in the first place. Quote Link to comment Share on other sites More sharing options...
reidy Posted March 2, 2011 Share Posted March 2, 2011 Shouldn't have to though. The 'company' should have set it up properly in the first place. OFA Quote Hey Ho, Lets Go Link to comment Share on other sites More sharing options...
ryan042000 Posted May 11, 2011 Share Posted May 11, 2011 If u still having problems Privat message me I'll rectify it for u in 5 mins Quote Link to comment Share on other sites More sharing options...
Selena Posted March 9, 2018 Share Posted March 9, 2018 On 12/05/2011 at 00:22, ryan042000 said: If u still having problems Privat message me I'll rectify it for u in 5 mins Hi are you able to help me please with my house alarm thistle it goes on randomly I'm getting a msg saying anti code needed with some letters and number Quote Link to comment Share on other sites More sharing options...
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