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Cubit

Trade ONLY
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Posts posted by Cubit

  1. Im new to the subby game, and all the firms I have worked for have never used them so I am just looking for a rough figure.  I don't want to scare people off by being too expensive, however im not going to work for peanut's. .

    Might best to avoid Scotland then. Unless of course £7.50 covers you. Mind you, a bunch of flowers might sweeten the deal.

  2. It does get talked about between folk but its really not as a big thing,

    As i said, it was an observation based on my three weeks up there, and yes, within busy environments. Even the presence of an Englishman didn't provoke comment on it.

  3. there is a big difference here. Your both referring to sales type businesses. We are an ex directory non listed, non advertising company, sure we have a web page but that's basically a brochure because were expected to have one. We make no effort to push our sales and we focus on the customers we want, generally were specified as a solution provider, we don't have sales people and were too busy as it is. Not pretending there are wheels within trying to change this strategy. We are focused on customer service but won't put up with whiners, they have to go. We don't want calls OOH for any amount of cash and therefore the premium rate OOH gets rid of the drek. Now if you don't think this is the type of service you expect from a leading alarm company you have a choice FCk Off and phone Billy's alarms.

    Wasn't criticising your approach, merely commenting on it. And being specific, the 08** and any implications the new roolz may have.

    As an aside, and this was a general, open question. My asking "do companies know what using 08** numbers may cost them?".

    I strongly suspect many dont. They may indeed see a potential revenue stream from them, but do they ever consider what they may lose by using them?

  4. It's really drop as it was on every single news story for Scotland but now there loads of very strong Scottish TV shows like what Scotland can make and Scottish shows

    I was referring to the ordinary folk/man in the street. Not the 10-30 political punditry show both channels push but no one seems to watch.

  5. but arnt customers already paying for that service in maintenance fees depending on service level of course,imo if a fully comp customer had to agree to pay just to speak to someone or get an engineer they won't be customers for very long..9 times out of 10 you don't know if its chargeable until the engineer gets to site,basic level customers should be told they will be charged before booking an engineer

    Exactly!

    And people hate 08 numbers has they invariably incur charges.

    Like I said. How much does using these numbers cost a company?

  6. Telecom revenue is a great bonus to us and one way or another the customer is going to pay for our service. Seems quite right to me that those that make the demands should be the ones to pay yet it's the same people that want to moan.

    Problem is Jeff, and its certainly the impression you give, is that people (aka customers) don't sign up for the facility for you to have incoming calls as a hidden profit stream.

    Its alright you taking the high ground and saying (potentially) sod'em, that's the way it is, if they don't like it....

    Remember, you've implemented systems to give you most income at least cost. Customers don't have that option and hence are held hostage to these schemes.

    If your are like many others, you nigh on refuse to ring one of these types of numbers, or worse, refuse to use companies that leave the customer no choice, why should people use your company?

    In effect, what is it costing you?

  7. question?

    do you feel that is down to the snp? (genuine question)

    Just spent 3 weeks up there. Never heard a single comment or conversation about the issue of independence. It's like it doesn't exist....except on the agenda of certain politicians.
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