How far do you go with it though? I had a customer who put some pir flood lights in after we fitted the CCTV and then complained that the cameras couldnt see at night anymore, when the engineer played back the recordings for night the lights were opposite the camera and just filled the picture. I could add a caveat about lighting but I dont think I will ever come across anyone that stupid again, same with ADSL, but it has happened to me yet, I may add a line that says the quality of remote view is dependant on the speed and quality of your BB service.